Subject: Chat Audits COLO
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 5 Feb 2022 06:38:44 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: R6PTGQE1LL (Shagufa): Chat was handled pretty well and as per the process guidelines and expectations. 

Chat ID: R6PTBOEQ3R (Shagufa): Customer left the chat after initial response which was not clear why he contacted us. 

Chat ID: R6PTAOWMW9 (Shagufa): Chat was handled well as per the process guidelines and expectations. 

Chat ID: R6OTLHE6SF (Shagufa): Chat was handled well however for budget related queries/cost please advise customers to check the website. 

Chat ID: R6NTJ5O47C ( Harsh ): Chat was handled well and as per process guidelines and answered all customer's queries and questions effectively and hence chat was rated good. 

Thanks and Regards, 
Amit