Subject: Daily performance summary for LiveSalesman team for Feb 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Feb 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 4 | 57 | 3 | 64
Ali hazzaa | 0 | 0 | 66 | 7 | 73
Hasan Nour | 0 | 8 | 15 | 8 | 31
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 3 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 1 | 65 | 11 | 77
Ali Ibraheem | 0 | 0 | 3 | 0 | 3
Doaa Almutawa | 0 | 0 | 71 | 10 | 81
Grand Total | 0 | 17 | 277 | 39 | 333

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 37
| | Damage during delivery | 4
| | Day of Delivery - Status | 18
| | Delayed Delivery (Furniture) | 58
| | Delayed Delivery (HH) | 2
| | Delivery Status | 51
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 10
| Refunds and Cancelations | (blank) | 13
| | Cancelation | 10
| | Refund for Other reason | 3
| | Refunds after Return | 3
Customer Services Total | | | 212
No Answer | (blank) | (blank) | 7
| No Answer | (blank) | 1
| | No Answer | 15
No Answer Total | | | 23
PreSales | Other Enquiry | (blank) | 2
| | Offers | 27
| | Payment Methods | 5
| | Promo Code | 1
| | Store Availability | 2
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | (blank) | 1
| | Delivery Cost | 2
| | Delivery Time | 8
| | Return Policy | 3
| Product Related | (blank) | 9
| | Product Specification | 18
PreSales Total | | | 81
Grand Total | | | 316

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 1 | 0 | 0 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 1 | 0 | 1 | 2 | 5 | 11
Javed Aslam | 1 | 0 | 0 | 1 | 0 | 7 | 9
Mohiuddin Lsm | 7 | 5 | 1 | 2 | 2 | 9 | 26
Hasan Nour | 30 | 7 | 4 | 10 | 5 | 32 | 88
! Hassan Saeed | 8 | 10 | 0 | 4 | 0 | 5 | 27
Naji Shabanh | 7 | 6 | 1 | 5 | 4 | 7 | 30
Khaled Sufian | 1 | 3 | 1 | 0 | 0 | 1 | 6
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 7 | 6 | 3 | 2 | 3 | 5 | 26
Doaa Almutawa | 27 | 3 | 3 | 1 | 1 | 1 | 36
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Asma Alotaibi | 0 | 0 | 1 | 0 | 1 | 0 | 2
Ali Ibraheem | 3 | 1 | 3 | 1 | 0 | 0 | 8
Rayan Suliman | 10 | 2 | 1 | 2 | 0 | 0 | 15
Abdulilah Alorefaj | 3 | 1 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 107 | 45 | 18 | 29 | 18 | 78 | 295

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 0 | 0 | 0 | 1 | 3
Javed Aslam | 2 | 0 | 0 | 2 | 1 | 4 | 9
Hasan Nour | 25 | 2 | 1 | 8 | 6 | 13 | 55
Naji Shabanh | 3 | 1 | 0 | 0 | 1 | 2 | 7
Malek Hosan | 0 | 4 | 1 | 0 | 0 | 7 | 12
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdulilah Alorefaj | 0 | 0 | 2 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 0 | 0 | 0 | 0 | 5
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 0 | 0 | 4
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 39 | 10 | 5 | 10 | 8 | 29 | 101

Please feel free to reach out for any further clarifications.