Subject: Daily performance summary for LiveSalesman team for Feb 4th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Feb 2022 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 4th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 10 | 0 | 0 | 11
Raghwendra Pratap Singh | 0 | 0 | 49 | 0 | 5 | 54
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 32 | 0 | 13 | 46
Amir Aziz | 2 | 0 | 0 | 17 | 0 | 19
Mohammed Ali | 4 | 0 | 1 | 0 | 2 | 7
Alhamzi Mohammed | 0 | 5 | 63 | 0 | 0 | 68
Ankit Kumar | 0 | 2 | 19 | 0 | 0 | 21
Jok Kuol | 0 | 8 | 12 | 0 | 6 | 26
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 6 | 17 | 186 | 17 | 26 | 252

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 31
| Delivery Related | (blank) | 1
| | Delayed Delivery (HH) | 6
| | Delivery Status | 7
| | Partial Delivery | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 54
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
Mattress Related Total | | | 2
No Answer Total | | | 2
Mattress Related | Post-Sales | Product Complaints | 2
No Answer | No Answer | No Answer | 2
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 3
| | Offers | 1
| | Store Availability | 6
| | Website/App Issues | 1
| Product Related | Pricing | 2
| | Product Specification | 33
PreSales Total | | | 48
Grand Total | | | 107

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 1 | 5
Mohammed Ali | 6 | 1 | 0 | 0 | 0 | 1 | 8
Malek Hosan | 2 | 1 | 1 | 1 | 0 | 0 | 5
Amir Aziz | 3 | 0 | 1 | 0 | 0 | 0 | 4
Syed Ataullah | 0 | 1 | 1 | 0 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 17 | 4 | 3 | 1 | 0 | 2 | 27

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 8 | 1 | 4 | 0 | 19 | 35
Ankit Kumar | 7 | 4 | 0 | 1 | 2 | 29 | 43
Abu Sufian | 17 | 0 | 1 | 3 | 2 | 20 | 43
Waseem Ahemad . Khan | 5 | 0 | 2 | 2 | 3 | 11 | 23
Jok Kuol | 14 | 2 | 2 | 1 | 3 | 7 | 29
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 2 | 1 | 1 | 10 | 16
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Alhamzi Mohammed | 3 | 1 | 0 | 0 | 3 | 6 | 13
Raghwendra Pratap Singh | 1 | 0 | 1 | 0 | 0 | 3 | 5
Aws Adra | 3 | 6 | 0 | 0 | 0 | 1 | 10
Issam Tantori | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 57 | 22 | 9 | 12 | 14 | 109 | 223

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 0 | 2 | 5 | 9
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 3 | 5
Mohammed Ali | 2 | 0 | 0 | 0 | 3 | 12 | 17
Murtaza Kutiyanawala | 1 | 0 | 2 | 0 | 4 | 20 | 27
Jok Kuol | 5 | 2 | 0 | 1 | 0 | 12 | 20
Raghwendra Pratap Singh | 3 | 1 | 1 | 4 | 1 | 2 | 12
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 0 | 2 | 0 | 1 | 1 | 4
Issam Tantori | 0 | 1 | 0 | 2 | 0 | 0 | 3
Waseem Ahemad . Khan | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 20 | 5 | 5 | 7 | 11 | 56 | 104

Please feel free to reach out for any further clarifications.