Subject: Jayway Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 4 Feb 2022 03:16:35 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R68Q6G62AI (Jason ): Chat was handled perfectly well and as per process guidelines, answered all customer's queries and questions promptly and he was happy with the responses. 

Chat ID: R6BQ0R4950 (Harsh ): Chat was handled pretty well however need to ask about the duration of the trip once we come to know about the locations/destinations customer is looking to travel. 

No missed/abandoned chats. 

Thanks and Regards, 
Amit