Subject: Daily performance summary for LiveSalesman team for Feb 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Feb 2022 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 14 | 57 | 4 | 75
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 9 | 0 | 1 | 10
Malek Hosan | 0 | 0 | 9 | 2 | 11
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 2 | 0 | 0 | 2
! Hassan Saeed | 0 | 0 | 31 | 6 | 37
Ali hazzaa | 0 | 0 | 7 | 2 | 9
Doaa Almutawa | 0 | 0 | 85 | 20 | 105
Jaber Almarri | 0 | 0 | 32 | 2 | 34
Naji Shabanh | 0 | 0 | 32 | 9 | 41
Rayan Suliman | 0 | 0 | 80 | 9 | 89
Grand Total | 0 | 26 | 333 | 55 | 414

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 42
| Delivery Related | (blank) | 39
| | Damage during delivery | 2
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 6
| | Delivery Status | 65
| | Missing items\parts | 3
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 6
| | Cancelation | 9
| | Refund for Other reason | 4
| | Refunds after Return | 3
Customer Services Total | | | 190
No Answer | (blank) | (blank) | 14
| No Answer | (blank) | 1
| | No Answer | 20
No Answer Total | | | 35
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 5
| | Offers | 34
| | Payment Methods | 4
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| | Return Policy | 5
| Product Related | (blank) | 13
| | Product Specification | 18
PreSales Total | | | 90
Grand Total | | | 315

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 1 | 0 | 0 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 0 | 0 | 1 | 2 | 5 | 11
Javed Aslam | 1 | 0 | 0 | 1 | 0 | 7 | 9
Mohiuddin Lsm | 7 | 4 | 1 | 1 | 3 | 8 | 24
Hasan Nour | 20 | 0 | 3 | 13 | 9 | 25 | 70
! Hassan Saeed | 18 | 0 | 3 | 1 | 0 | 5 | 27
Naji Shabanh | 15 | 4 | 3 | 2 | 4 | 7 | 35
Khaled Sufian | 4 | 2 | 0 | 0 | 0 | 1 | 7
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 7 | 5 | 0 | 3 | 4 | 3 | 22
Doaa Almutawa | 23 | 6 | 0 | 2 | 0 | 1 | 32
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 0 | 1
Rayan Suliman | 6 | 1 | 0 | 2 | 0 | 0 | 9
Ali Ibraheem | 5 | 0 | 3 | 0 | 0 | 0 | 8
Abdulilah Alorefaj | 4 | 0 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jaber Almarri | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 116 | 22 | 13 | 27 | 22 | 68 | 268

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 1 | 3
Javed Aslam | 2 | 0 | 1 | 1 | 0 | 4 | 8
Hasan Nour | 17 | 0 | 4 | 7 | 6 | 14 | 48
Naji Shabanh | 3 | 1 | 0 | 0 | 1 | 1 | 6
Malek Hosan | 0 | 6 | 0 | 0 | 0 | 7 | 13
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 2 | 2
! Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 0 | 2 | 0 | 0 | 0 | 2
Abdulilah Alorefaj | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 33 | 9 | 7 | 9 | 7 | 29 | 94

Please feel free to reach out for any further clarifications.