Subject: Daily performance summary for LiveSalesman team for Feb 3rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Feb 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 3rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 34 | 0 | 2 | 39
Raghwendra Pratap Singh | 0 | 2 | 75 | 0 | 9 | 86
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 9 | 26 | 0 | 7 | 42
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Mohammed Ali | 7 | 3 | 5 | 0 | 7 | 22
Abu Sufian | 0 | 13 | 40 | 0 | 0 | 53
Ankit Kumar | 0 | 4 | 22 | 0 | 4 | 30
Issam Tantori | 0 | 5 | 54 | 0 | 0 | 59
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 39 | 256 | 6 | 29 | 339

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 8
| | Delayed Delivery (HH) | 14
| | Delivery Status | 45
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 8
| | Complaint within Warranty | 6
| Refunds and Cancelations | Refund for Other reason | 2
| | Return Request Initiation | 4
Customer Services Total | | | 94
Live Sales | Pre-Sale | Help in completing the order | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 18
Mattress Related | Post-Sales | Sagging | 1
No Answer | No Answer | No Answer | 18
PreSales | (blank) | (blank) | 1
| Other Enquiry | Payment Methods | 2
| | Store Availability | 19
| | Store Location | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 6
| | Return Policy | 5
| Product Related | (blank) | 2
| | Pricing | 1
| | Product Specification | 68
PreSales Total | | | 112
Grand Total | | | 226

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohammed Ali | 5 | 1 | 0 | 0 | 0 | 1 | 7
Malek Hosan | 3 | 1 | 1 | 0 | 0 | 0 | 5
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 2 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 4 | 2 | 0 | 0 | 2 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 12 | 1 | 1 | 3 | 0 | 19 | 36
Ankit Kumar | 5 | 5 | 0 | 3 | 1 | 28 | 42
Abu Sufian | 19 | 1 | 0 | 4 | 3 | 19 | 46
Waseem Ahemad . Khan | 7 | 1 | 2 | 1 | 4 | 10 | 25
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 4 | 4
Jok Kuol | 13 | 1 | 1 | 1 | 4 | 6 | 26
Mosab Mohammed Abdalla Nasreldin | 5 | 2 | 0 | 1 | 1 | 10 | 19
Alhamzi Mohammed | 2 | 0 | 0 | 1 | 2 | 8 | 13
Raghwendra Pratap Singh | 4 | 0 | 1 | 0 | 0 | 3 | 8
Aws Adra | 5 | 3 | 0 | 0 | 0 | 1 | 9
Issam Tantori | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 79 | 14 | 5 | 14 | 15 | 108 | 235

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Radhika Jawle | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 3 | 5
Mohammed Ali | 8 | 0 | 0 | 0 | 3 | 12 | 23
Ankit Kumar | 2 | 0 | 0 | 0 | 2 | 4 | 8
Murtaza Kutiyanawala | 1 | 2 | 0 | 0 | 4 | 20 | 27
Jok Kuol | 5 | 1 | 1 | 0 | 0 | 11 | 18
Raghwendra Pratap Singh | 6 | 0 | 1 | 4 | 0 | 2 | 13
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 0 | 2
Aws Adra | 0 | 1 | 1 | 0 | 2 | 0 | 4
Issam Tantori | 0 | 0 | 0 | 2 | 0 | 0 | 2
Grand Total | 25 | 4 | 3 | 6 | 12 | 53 | 103

Please feel free to reach out for any further clarifications.