Subject: Tech Support Candidate - Vikash Kaushik
From: Vikash Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Feb 2022 09:44:07 -0500

| | Tech Support Test

Name | Vikash Kaushik
E-mail | [email-masked]
Phone Number | (+91) 9634972738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sikandrabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cambay Consulting LLC | Recruiter | 05/09/2021 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will refresh the page if that doesn't work then i will refresh my network connection if still it is showing error or not loading the site then I will restart the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open bluetooth on both devices i.e. the phone and the bluetooth speaker then select the bluetooth speaker to connect or pair the speaker on your phone.
What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realize would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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