Subject: Jayway Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 3 Feb 2022 06:49:09 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R6TOYIGAS7 (Shagufa ): When you are advising customers to the website ask them to scroll down and check for 2 weeks itineraries as per their liking and mention if they are not able to find it we can customize it as per their needs and budget and other preferences like locations, things that they want to do on tour etc. 

Chat ID: R6UOAJDLOE (Jason ): Chat was handled well however please stick to canned responses/responses that we use on chats on chats regularly please avoid using own responses which is not grammatically correct which was used " sure, also kindly , I will also ask for your name, email and or cp no , that our sales can contact you the soonest and discuss this." Instead use " Sure, we can get one of our expert vacation planners to get in touch with you with more information. May I know your name, email and phone number? 

Chat ID: R6UOHKQERK (Jason ): Instead of using responses like " awesome! this is nice , no worries will package what is best and ideal for the trip." please use responses like " We would customize your trip as per your needs, budget and preferences after our expert travel consultant would discuss the details" For Covid related guidelines for country specific rules please advise customers to check " current travel updates" on the website. 

Chat ID: R6XO5VB1GJ (Harsh ): Chat was handled absolutely well. 

Chat ID: R6XO5VS38S (Harsh ):Chat was handled perfectly well. 

Chat ID: R6XOJWGY7V (Jason ): Chat was handled well and as per process guidelines however please make sure there is no typo errors 

Chat ID: R6YP50Z7NE (Jason ): For travel agents please provide the link as mentioned and if they have any specific questions then answer them accordingly. 

Chat ID: R6YP90UQX6 (Jason ): Customer left chat after initial response not sure if he was looking for Jayway or some other services. 

Chat ID: R60PLDO01L (Harsh ): Incomplete chat, customer left after initial response. 

Chat ID: R61PWK1VY6 (Harsh ): Missed to ask for the duration of the trip that he would like to plan with Jayway. 

No missed/abandoned chats, 

Thanks and Regards 
Amit 

No missed/abandoned chats. 

Thanks and Regards, 
Amit