Subject: Tech Support Candidate - Praveen Bhati
From: Praveen Bhati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Feb 2022 06:32:58 -0500

| | Tech Support Test

Name | Praveen Bhati
E-mail | [email-masked]
Phone Number | (+91) 9310211401
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | M/S Bhagwat Construction | Site engineer | 24 nov 2021 | 27000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Close other tabs , extension
2. Restart browser
3. Restart the computer
4. Check for malware
5. Fix network issue
6. Uninstall and reinstall the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on the speaker and adjust it to bluetooth mode , now open the bluetooth of mobile phone and search for the new device and then click on the bluetooth name and pair the device.
What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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