Subject: RE: Manish Sharma - Zendesk Access
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Thu, 3 Feb 2022 09:42:17 +0000

Hi Pritish,

Thank you for the information and updates.

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: Pritish Nandi <[email-masked]>
Sent: Wednesday, February 2, 2022 4:37 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; deeksha <[email-masked]>; Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: Manish Sharma - Zendesk Access

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

He is a replacement for Modassir. As of now he will work in EMEA as we need to groom him first. After that based on his performace we will decide his shift.

Just to update you, all new agents now get trained on Enterprise and Gaming both. We have been following this frrom last year. Accept Denisa and Ritesh, all other agents are cross trained.

Regards,
Pritish

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 2, 2022 8:35:01 PM
Subject: RE: Manish Sharma - Zendesk Access

Hi Pritish,

Could you specify whose replacement this agent is, which shift, brand?

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7C8aa2ddd064494a604e0c08d9e661dc98%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637794130262243318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=CiGm2%2B5A5rULLixH6BQv%2Bgyr7NTWFdL1PX5ZOujqJoI%3D&reserved=0>
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<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Csrak%40eposaudio.com%7C8aa2ddd064494a604e0c08d9e661dc98%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637794130262243318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=y7RDUE5bUSxvj1jrgtetNBbK1WLdb1fksgN8JUdgJv4%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Csrak%40eposaudio.com%7C8aa2ddd064494a604e0c08d9e661dc98%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637794130262243318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=vgJqQO9b3xHSTzEjBY9%2BqKdBNUFL1n%2BUiW5r%2BwnFchY%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Csrak%40eposaudio.com%7C8aa2ddd064494a604e0c08d9e661dc98%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637794130262243318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=YJeqWsn4dULJ%2Ff1GBzXtWntpzUq0aojQzdu5S4NR8G0%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Csrak%40eposaudio.com%7C8aa2ddd064494a604e0c08d9e661dc98%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637794130262243318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=vTYeKPnY%2F538TaDVPY8c9yBzLVX2ncBwleZ%2FiyzRXEY%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Csrak%40eposaudio.com%7C8aa2ddd064494a604e0c08d9e661dc98%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637794130262243318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=afF9ZEC1T4WAZTILSHxSjC8OT8c%2FZIhidwFT4z0Mz6M%3D&reserved=0>

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 2, 2022 2:53 PM
To: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Manish Sharma - Zendesk Access

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Josephine,

Could you please provide Zendesk Access to Manish Sharma? He has completed the GDPR training and the quiz.

@ Hi Ashish - Please create a Talkdesk Account as well.

Email - [email-masked]<mailto:[email-masked]>

Thank you in advance.

Regards,
Pritish Nandi