Subject: Daily performance summary for LiveSalesman team for Feb 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Feb 2022 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 7 | 0 | 0 | 7
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 27 | 2 | 29
Khaled Sufian | 0 | 0 | 32 | 2 | 34
Amir Aziz | 1 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 18 | 0 | 0 | 18
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 18 | 1 | 19
Aws Adra | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 8 | 13 | 1 | 22
Javed Aslam | 0 | 3 | 3 | 2 | 8
Syed Ataullah | 0 | 2 | 0 | 0 | 2
Mohiuddin Lsm | 0 | 6 | 14 | 4 | 24
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 12 | 4 | 16
Abdulilah Alorefaj | 0 | 0 | 34 | 13 | 47
Ali Ibraheem | 0 | 0 | 30 | 3 | 33
Doaa Almutawa | 0 | 0 | 66 | 9 | 75
Naji Shabanh | 0 | 0 | 41 | 9 | 50
Rayan Suliman | 0 | 0 | 80 | 1 | 81
Grand Total | 1 | 45 | 370 | 51 | 467

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 83
| Delivery Related | (blank) | 39
| | Day of Delivery - Status | 31
| | Delayed Delivery (Furniture) | 21
| | Delivery Status | 39
| | Missing items\parts | 4
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 4
| | Refunds after Return | 2
| | Return Request Initiation | 2
Customer Services Total | | | 238
No Answer | (blank) | (blank) | 6
| No Answer | No Answer | 9
No Answer Total | | | 15
PreSales | Other Enquiry | (blank) | 2
| | Offers | 24
| | Payment Methods | 6
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 2
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 15
| | Product Specification | 20
PreSales Total | | | 77
Grand Total | | | 330

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 2 | 0 | 1 | 1 | 0 | 4
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 2 | 0 | 1 | 1 | 2 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 9 | 4 | 7 | 19 | 19 | 38 | 96
Javed Aslam | 2 | 0 | 1 | 0 | 0 | 10 | 13
Malek Hosan | 1 | 1 | 0 | 1 | 1 | 7 | 11
Mohiuddin Lsm | 7 | 2 | 3 | 4 | 2 | 10 | 28
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 3 | 3
Naji Shabanh | 17 | 2 | 4 | 5 | 4 | 10 | 42
! Hassan Saeed | 12 | 0 | 9 | 0 | 0 | 5 | 26
Khaled Sufian | 4 | 2 | 0 | 0 | 0 | 1 | 7
Ali hazzaa | 9 | 5 | 5 | 4 | 4 | 11 | 38
Doaa Almutawa | 12 | 3 | 0 | 2 | 1 | 2 | 20
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ali Ibraheem | 5 | 3 | 0 | 1 | 2 | 1 | 12
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Rayan Suliman | 2 | 2 | 1 | 2 | 1 | 0 | 8
Asma Alotaibi | 0 | 2 | 0 | 2 | 0 | 0 | 4
Abdulilah Alorefaj | 13 | 0 | 0 | 0 | 0 | 0 | 13
Jaber Almarri | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 95 | 26 | 30 | 40 | 34 | 107 | 332

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 1 | 3
Javed Aslam | 3 | 0 | 1 | 1 | 1 | 4 | 10
Hasan Nour | 8 | 4 | 6 | 6 | 6 | 12 | 42
Malek Hosan | 10 | 2 | 0 | 0 | 0 | 6 | 18
Syed Ataullah | 2 | 0 | 0 | 0 | 1 | 1 | 4
Ali hazzaa | 0 | 0 | 1 | 1 | 0 | 0 | 2
! Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 0 | 0 | 2
Abdulilah Alorefaj | 0 | 2 | 0 | 0 | 0 | 0 | 2
Jaber Almarri | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 34 | 8 | 8 | 10 | 8 | 24 | 92

Please feel free to reach out for any further clarifications.