Subject: Daily performance summary for LiveSalesman team for Feb 2nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Feb 2022 09:01:21 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 2nd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 3 | 14 | 0 | 3 | 28
Raghwendra Pratap Singh | 0 | 2 | 52 | 0 | 6 | 60
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 4 | 0 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 0 | 5 | 22 | 0 | 13 | 40
Ankit Kumar | 2 | 1 | 4 | 0 | 1 | 8
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 8 | 0 | 0 | 0 | 13 | 21
Abu Sufian | 0 | 10 | 33 | 0 | 0 | 43
Alhamzi Mohammed | 0 | 2 | 18 | 0 | 0 | 20
Aws Adra | 0 | 8 | 22 | 0 | 0 | 30
Issam Tantori | 0 | 2 | 21 | 0 | 0 | 23
Waseem Ahemad . Khan | 0 | 8 | 47 | 0 | 0 | 55
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdulilah Alorefaj | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 19 | 41 | 233 | 4 | 39 | 336

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 52
| Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 16
| | Delivery Status | 31
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 3
| | Complaint within Warranty | 4
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return Request Initiation | 5
Customer Services Total | | | 126
Mattress Related | Pre-Sales | Question about Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 1
| | Promo Code | 1
| | Store Availability | 8
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Pricing | 3
| | Product Specification | 38
PreSales Total | | | 55
Grand Total | | | 188

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 3 | 4 | 4 | 2 | 1 | 19
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 4 | 3 | 2 | 2 | 1 | 1 | 13
Malek Hosan | 1 | 6 | 3 | 6 | 1 | 0 | 17
Jok Kuol | 4 | 5 | 1 | 5 | 0 | 0 | 15
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 17 | 19 | 10 | 17 | 4 | 3 | 70

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ankit Kumar | 6 | 0 | 0 | 3 | 1 | 28 | 38
Abu Sufian | 12 | 1 | 3 | 6 | 5 | 18 | 45
Waseem Ahemad . Khan | 9 | 2 | 2 | 3 | 2 | 13 | 31
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 5 | 5
Jok Kuol | 7 | 3 | 1 | 0 | 5 | 7 | 23
Mosab Mohammed Abdalla Nasreldin | 3 | 4 | 0 | 1 | 1 | 15 | 24
Raghwendra Pratap Singh | 6 | 1 | 0 | 0 | 0 | 5 | 12
Alhamzi Mohammed | 7 | 1 | 1 | 4 | 2 | 9 | 24
Aws Adra | 9 | 0 | 0 | 0 | 0 | 1 | 10
Issam Tantori | 4 | 1 | 0 | 0 | 0 | 0 | 5
Grand Total | 63 | 13 | 7 | 17 | 16 | 108 | 224

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 3 | 7
Mohammed Ali | 5 | 0 | 0 | 1 | 1 | 11 | 18
Ankit Kumar | 2 | 0 | 0 | 0 | 2 | 3 | 7
Murtaza Kutiyanawala | 1 | 2 | 0 | 0 | 5 | 19 | 27
Jok Kuol | 6 | 1 | 1 | 0 | 0 | 9 | 17
Raghwendra Pratap Singh | 4 | 1 | 1 | 2 | 0 | 1 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Aws Adra | 0 | 3 | 0 | 1 | 2 | 0 | 6
Issam Tantori | 0 | 0 | 0 | 2 | 0 | 0 | 2
Grand Total | 22 | 7 | 2 | 7 | 11 | 48 | 97

Please feel free to reach out for any further clarifications.