Subject: Re: Meeting 27th Jan 2022
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Abhishek Kumar <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 2 Feb 2022 06:55:52 -0700 (MST)

Hi Sara, 

Just to keep you updated that I am working with Ashish to create a report on daily audits which we will share with you on weekly basis. This is a work in progress and we will try to complete it by next week and send a sample. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Sara Aknooni, SRAK" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Abhishek Kumar" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, January 27, 2022 6:07:37 PM 
Subject: Re: Meeting 27th Jan 2022 

Hi Sara, 

Thank you for the minutes of the meeting. 

Just to update you again Pravesh is in the EMEA shift for the past 2 months and we have already exchanged emails on this. We had to move him to EMEA as he was doing the night shift for a long time. 

Do let me know if you have any further questions. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "abhishek kumar" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, January 27, 2022 4:57:55 PM 
Subject: Meeting 27th Jan 2022 

Hi everyone, 

Thank you for the meeting earlier. 

Please find the meeting’s minute below: 

    * Reporting 

We agreed to receive a collective report on Phones stats, Tickets’ review, Call review and CSAT analysis on weekly basis 

Josephine will align with Ashish and Pritish on format of the Phones report 

    * Details of the report will be shared by Josephine with Ashish 

    * US agents 

We agreed to not remove Pravesh from US shift before we find a competent agent, without an accent as Pravesh replacement 

    * China support 

Agreed Josephine and Ashish will share an overview of call length and call volume for us to decide further actions 

Agreed to instruct the Chinese agent to keep the call below 15 min 

    * Phone monitoring 

Agreed to instruct all agents to keep the calls below 15 min 

Thank you! 

	

Best regards 

Sara Aknooni (SRAK) 
Team Manager Global Support, Global Support& Service 
+45 4470 0124 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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