Subject: Doha Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 2 Feb 2022 06:48:30 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha: 

Chat ID: R6WNI25QYV (Jason, Harsh): Chat was handled well however specific answer was not provided to customer due to which he rated the chat as bad, please check the history if chat is transferred and answer customer's specific/direct questions first. 

Chat ID: R6WNY4S3HU (Harsh): Customer left the chat and there was no response as well. 

Chat ID: R6NMIK35TJ (Shagufa): Chat was handled very well and as per the process guidelines and expectations. 

Thanks and Regards, 
Amit