Subject: Chat Audits Colo
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 2 Feb 2022 06:42:06 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: R6DNR1XG45 (Harsh): Chat was handled pretty well and as per process guidelines and expectations. 

Chat ID: R6DMDZLLKW (Harsh): Chat was closed as customer had no queries/questions 

Chat ID: R6CM1U7NMN (Jason): Chat was handled well however need to use verbiage as per the process and canned responses. 

Chat ID: R6AMGQ34K2 (Jason): There was no response from customer after the initial response so chat was closed. 

Thanks and Regards, 
Amit