Subject: Jayway Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, Shagufa Anam <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 2 Feb 2022 06:26:53 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R6KN13G66Q (Jason ): Chat was handled well however need to use better verbiage as mentioned in the canned response as advised by client, please amke sure this is followed from next chat onwards. 

Chat ID: R6KNZ63UF5 (Harsh ): Incomplete chat, customer left chat after initial response. 

Chat ID: R6MNQFY8Z0 (Harsh ): Incomplete chat, customer left chat after initial response and should ask about the duration of the trip once the customer mentions about the locations that he has in mind, 

No missed/abandoned chats. 

Thanks and Regards, 
Amit