Subject: Tech Support Candidate - Sandeep Jaiswal Sandeep
From: Sandeep Jaiswal Sandeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Feb 2022 08:16:46 -0500

| | Tech Support Test

Name | Sandeep Jaiswal Sandeep
E-mail | [email-masked]
Phone Number | (201301) 8178785324
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 58
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Active directory, I can handle Data Centre operations

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Provana India Ltd | Process Analyst | Working | 16.2k
Previous Employer 1 | GMR energy ltd | Graduate engineer Trainee | 14 july 2019 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we should restart our device. This Clears caches, and forces the devices to re-load the program or web page. Second step, Make sure our Internet connection works. Third, We should check if the website is doen for everbody or just for me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Touch and hold bluetooth.
3. Tap Pair new device. If you don't find pair new device, check under Available devices or tap More. And Refresh.
4. Tap the name of the bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because i've been fascinated by technology. Technical support specialist should provide assistance to customers on priority, experiencing technical software/hardware issues. Technical support duties typically include answering customers technical questions via phone and emial, and diagonising and troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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