Subject: Tech Support Candidate - Uday Singh
From: Uday Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Feb 2022 04:38:41 -0500

| | Tech Support Test

Name | Uday Singh
E-mail | [email-masked]
Phone Number | (91) 7897707774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | Administrator | | 22
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I check the Internet connection
2- check if the website is down for everyone or just me
3- cleaning the cooking and cache and check
4-  make sure the browser is up to date or not
5- check with different browser
6- checking the firewall blocking access to a particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth in mobile and Bluetooth  device also search it and connect it.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication knowledge in technology its make me useful for supporting the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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