Subject: Daily performance summary for LiveSalesman team for Feb 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Feb 2022 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Feb 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 1 | 13 | 0 | 1 | 20
Alhamzi Mohammed | 0 | 10 | 45 | 0 | 0 | 55
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 3 | 6 | 19 | 0 | 17 | 45
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 2 | 0 | 0 | 10 | 0 | 12
Mohammed Ali | 4 | 0 | 0 | 0 | 1 | 5
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 4 | 22 | 0 | 1 | 27
Aws Adra | 0 | 7 | 47 | 0 | 0 | 54
Issam Tantori | 0 | 7 | 32 | 0 | 0 | 39
Raghwendra Pratap Singh | 0 | 5 | 67 | 0 | 3 | 75
Waseem Ahemad . Khan | 0 | 0 | 6 | 0 | 2 | 8
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 4 | 4
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdulilah Alorefaj | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 20 | 40 | 251 | 10 | 29 | 350

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 9
| | Delivery Status | 17
| | Missing items\parts | 1
| | Partial Delivery | 2
| Product Complaint | (blank) | 3
| | Complaint outside Warranty | 3
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 62
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 14
No Answer Total | | | 15
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 6
| | Offers | 3
| | Payment Methods | 1
| | Store Availability | 6
| | Store Location | 1
| Policy Related | Delivery Cost | 9
| | Delivery Time | 4
| | Return Policy | 2
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 30
PreSales Total | | | 66
Grand Total | | | 143

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 5 | 3 | 9 | 1 | 24
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 4 | 5 | 1 | 13 | 3 | 1 | 27
Mohammed Ali | 2 | 3 | 2 | 3 | 5 | 1 | 16
Jok Kuol | 7 | 2 | 2 | 5 | 1 | 0 | 17
Amir Aziz | 0 | 1 | 0 | 0 | 2 | 0 | 3
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 23 | 11 | 10 | 24 | 20 | 4 | 92

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 6 | 7
Ankit Kumar | 9 | 0 | 2 | 3 | 1 | 28 | 43
Abu Sufian | 5 | 0 | 4 | 8 | 4 | 18 | 39
Waseem Ahemad . Khan | 6 | 5 | 0 | 3 | 2 | 14 | 30
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 5 | 5
Jok Kuol | 7 | 1 | 1 | 1 | 4 | 8 | 22
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 1 | 0 | 1 | 15 | 22
Raghwendra Pratap Singh | 5 | 1 | 0 | 0 | 0 | 5 | 11
Alhamzi Mohammed | 8 | 1 | 2 | 2 | 5 | 6 | 24
Aws Adra | 5 | 0 | 0 | 0 | 0 | 1 | 6
Issam Tantori | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 55 | 8 | 10 | 17 | 18 | 106 | 214

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 3 | 4
Mohammed Ali | 1 | 0 | 0 | 2 | 0 | 11 | 14
Ankit Kumar | 2 | 0 | 0 | 0 | 2 | 3 | 7
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 5 | 19 | 26
Jok Kuol | 7 | 1 | 0 | 0 | 1 | 10 | 19
Raghwendra Pratap Singh | 2 | 1 | 1 | 2 | 0 | 1 | 7
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Aws Adra | 5 | 3 | 0 | 1 | 1 | 0 | 10
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Issam Tantori | 2 | 0 | 3 | 0 | 0 | 0 | 5
Grand Total | 22 | 5 | 4 | 7 | 10 | 49 | 97

Please feel free to reach out for any further clarifications.