Subject: Chat Audit : COLO
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 1 Feb 2022 05:47:06 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: R67MVFLQY7 (Shagufa): Chat was handled well although the customer contacted us for an issue which we do not handle. 

Chat ID: R64LYQ9A1J (Harsh): Chat was handled well and as per process expectations. 

Chat ID: R61LD6UKKQ (Harsh): Customer's query was not in scope for us and he was not looking for products/service which we sell/support. 

Chat ID: R61L35U93R (Harsh): Chat was handled perfectly well and as per process guidelines. 

Thanks and Regards, 
Amit