Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 1 Feb 2022 05:28:28 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: R6LMWA5ZAD (Shagufa): Chat was handled well and as per the process guidelines and expectations. 

Chat ID: R6LM65CV25 (Shagufa): Customer left the chat after initial response. 

Chat ID: R6YKPLWOO3 (Shagufa): Chat was handled exceptionally well and as per the process guidelines and expectations. 

Chat ID: R6XKTFGTHH (Shagufa): Customer left the chat after initial response. 

Chat ID: R6XKTFASVL (Shagufa): Chat was handled well however needed to answer the customer's direct query saying that no we do not have Mini Cooper available for rent as per our website, responses need to be answered if its a direct question. Customer was not happy with the response and left the chat and rated the chat as well. Please put yourself in customers' shoes while replying/responding and understand how they feel if the answer is not in line with their query/question. 

Chat ID: R6LJZKI7JG (Harsh): Customer left the chat after initial response. 

Thanks and Regards, 
Amit 

Thanks and Regards, 
Amit