Subject: Ticket re-opened - [#5180] FW: Issue with Virtual: EN SOMATI GYM KORYDALLOS
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 01 Feb 2022 12:03:23 +0000

Hi Pritish Nandi,  Ticket “#5180 – FW: Issue with Virtual: EN SOMATI GYM KORYDALLOS” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5180 to view the ticket.  Ticket comment   Hi all, The problem was solved, as we were informed from our customer, so you may close the case as well. 
   
 WIth kind regards, 
 Les Mills Greece Team 

  
 On Tue, Feb 1, 2022 at 10:44 AM Les Mills International <[email-masked]> wrote: 

	 
 Hi Murray, 
 ​ 
 ​I hope you are doing well. 
   
 We are following up with the issue you reported earlier. Could you please confirm that the issue is resolved. If not, please share with us a screenshot of the problem or error message Club is getting on their device. 
   
 Kind regards, Olesia Customer Services Les Mills Virtual App 

 Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5180

                           
                            On
                            Thu, 27 Jan at  1:06 AM
                            ,  Les Mills International <[email-masked]>  wrote:
                             
 Hi Murray, 
 ​ 
 
 Thank you for reaching out to us. 
   
 Please ask the customer to follow steps below: 

 Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues. 
   
 Tap the padlock to the top right of the App 
 Enter your admin code 
 Navigate to SETTINGS > Version > Run diagnostics 

 Please let us know if the diagnostics test detects any errors and what those errors are. 

 Best regards, Olesia Customer Services Les Mills Virtual App 
 
 Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5180

                           
                            On
                            Wed, 26 Jan at 10:17 AM
                            ,  Murray Le-Grice <[email-masked]>  wrote:
                             
 Hi Virtual Support, 

 
Please find details of an issue with Virtual customer in Greece.
Link: https://lesmills.my.salesforce.com/0012L000014UZMJ

 

 

 
 Team Greece, 

 For any Virtual Support issues, please use
[email-masked]. 

  

 Kind regards, 

 Murray 

  

  

 Murray Le‑Grice​
 
  (He/Him) 
 
  |  
 Support Manager 

 
 Les Mills International 
  |  
 [email-masked] 
 
  www.lesmills.com  

    

  

  

  

From: LesMills Greece <[email-masked]>
 
Sent: Saturday, 22 January 2022 1:53 am 
To: SF Operations <[email-masked]>; Caitlin McHugh <[email-masked]> 
Subject: Issue with Virtual: EN SOMATI GYM KORYDALLOS

 

   

 Link: 
https://lesmills.my.salesforce.com/0012L000014UZMJ

 

 
Hello, our customer faces issues in virtual BODYPUMP 117 45' Format. They only see the first 4 minutes of the video and then it stops, freezes and plays no more. Looking into their downloads, it seems that the specific release is fully downloaded. 

 
 
 Can you please help us with that as soon as possible? 

 
 
 Thank you in advance, 
Les Mills Greece Team