Subject: New Reply Received - FW: Issue with Virtual: EN SOMATI GYM KORYDALLOS
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 01 Feb 2022 12:03:20 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Issue with Virtual: EN SOMATI GYM KORYDALLOS  Ticket comment <div dir="ltr">Hi all,<div>The problem was solved, as we were informed from our customer, so you may close the case as well.</div>
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<div>WIth kind regards,</div>
<div>Les Mills Greece Team</div>
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<div>On Tue, Feb 1, 2022 at 10:44 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Murray,</div>
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<div dir="ltr">​I hope you are doing well.</div>
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<div dir="ltr">We are following up with the issue you reported earlier. Could you please confirm that the issue is resolved. If not, please share with us a screenshot of the problem or error message Club is getting on their device.</div>
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<div dir="ltr">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br>
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<div dir="ltr">Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5180" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5180</a>
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                            On
                            Thu, 27 Jan at  1:06 AM
                            <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div dir="ltr">Hi Murray,</div>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">Please ask the customer to follow steps below:</div>
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<div>Please bring the iPad back online and follow the below steps to re-establish a connection with the Scheduler and detect any issues.</div>
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<div>Tap the padlock to the top right of the App</div>
<div>Enter your admin code</div>
<div>Navigate to SETTINGS &gt; Version &gt; <span>Run diagnostics </span>
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<div dir="ltr">Please let us know if the diagnostics test detects any errors and what those errors are.</div>
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<div dir="ltr">Best regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App</div>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5180" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5180</a>
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                            On
                            Wed, 26 Jan at 10:17 AM
                            <span>,  Murray Le-Grice &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div class="MsoNormal"><span>Hi Virtual Support,</span></div>
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<span>Please find details of an issue with Virtual customer in Greece.
</span>Link: <a href="https://lesmills.my.salesforce.com/0012L000014UZMJ" rel="noreferrer" target="_blank">https://lesmills.my.salesforce.com/0012L000014UZMJ</a>
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<div class="MsoNormal"><span>Team Greece,</span></div>
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<div class="MsoNormal"><span>For any Virtual Support issues, please use
<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>.</span></div>
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<div class="MsoNormal"><span>Kind regards,</span></div>
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<div class="MsoNormal"><span>Murray</span></div>
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<td align="left" style="vertical-align:top;font-family:Arial">Murray Le‑Grice<span style="font-family:remialcxesans;font-size:1px;color:rgb(255,255,255);line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial"> (He/Him)</td>
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<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial">Support Manager</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills International</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" id="gmail-m_-8796646703901017355LPlnk689713" style="text-decoration:none;color:rgb(122,122,122)" rel="noreferrer" target="_blank"><strong style="font-weight:400">[email-masked]</strong></a></td>
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<tr style="font-size:0px"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;color:rgb(122,122,122);font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10px"><td align="left" style="vertical-align:top;font-family:Arial"><a href="http://www.lesmills.com" rel="noreferrer" target="_blank">www.lesmills.com</a></td></tr></tbody></table></td></tr>
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<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px"><td align="left" style="padding:6px;vertical-align:top"><a href="http://lesmills.com/plus" id="gmail-m_-8796646703901017355LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTQ4MjMwMjksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.DPSNrMGWZjbixp6q1DS3t9cn-ScDuLwLoPaz8vdfZck" alt="" style="font-size: 0px"></a></td></tr></tbody></table></td></tr>
<tr style="font-size:0px"><td align="left" style="padding:0px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px"><tbody><tr style="font-size:0px"><td align="left" style="padding:0px 0px 30px;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0px;line-height:normal"><tbody><tr style="font-size:0px">
<td align="left" style="vertical-align:top"><a href="http://www.lesmills.com/" id="gmail-m_-8796646703901017355LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTQ4MjMwMzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.bMse5kHXgc0UYb65eJYIxhygN8KqQy6-G2SoPRJ7KtM" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.facebook.com/lesmills" id="gmail-m_-8796646703901017355LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTQ4MjMwMzEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.nMwC3QKTU9MPh6liTmXlPRsqLZkeMrzZ4SdgX7x8EYg" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://twitter.com/lesmills" id="gmail-m_-8796646703901017355LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTQ4MjMwMzIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ZCh-l3IYWlKLNmpeBP0rg1NNDfnUbpKzFs8Q49VVhQI" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.linkedin.com/company/les-mills-international" id="gmail-m_-8796646703901017355LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTQ4MjMwMzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.pwW4JHXD2CsKHIaVukxXr3HVP4P3Vvof_vyxoxyY5Jg" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.youtube.com/user/lesmillsgroupfitness" id="gmail-m_-8796646703901017355LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTQ4MjMwMzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Gg5rEgt78pWaPxwSzy-6-QsJKXva5VcxvGvOavVqpT8" alt="" style="font-size: 0px"></a></td>
<td align="left" style="vertical-align:top"><a href="https://www.instagram.com/lesmills" id="gmail-m_-8796646703901017355LPlnk689713" style="text-decoration:none" rel="noreferrer" target="_blank"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTQ4MjMwMzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.tbG8DhA0wJyxBIxTtICximiXGgK5IJAiD_50gXrWgEI" alt="" style="font-size: 0px"></a></td>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> LesMills Greece &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, 22 January 2022 1:53 am<br>
<b>To:</b> SF Operations &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;; Caitlin McHugh &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;<br>
<b>Subject:</b> Issue with Virtual: EN SOMATI GYM KORYDALLOS</span>
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<div class="MsoNormal">Link: <a href="https://lesmills.my.salesforce.com/0012L000014UZMJ" rel="noreferrer" target="_blank">
https://lesmills.my.salesforce.com/0012L000014UZMJ</a>
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Hello, our customer faces issues in virtual BODYPUMP 117 45' Format. They only see the first 4 minutes of the video and then it stops, freezes and plays no more. Looking into their downloads, it seems that the specific release is fully downloaded.</div>
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<div class="MsoNormal" style="margin-bottom:12pt">Can you please help us with that as soon as possible?</div>
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<div class="MsoNormal">Thank you in advance,<br>
Les Mills Greece Team</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5180