Subject: RE: Phone stats
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 1 Feb 2022 07:52:47 +0000

Thank you, Ashish,
Please give access to Heta too,
Have a nice day ahead

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: Ashish Dabral <[email-masked]>
Sent: Tuesday, February 1, 2022 8:07 AM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Re: Phone stats

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

Sure, I will do that.

Regards,
Ashish Dabral

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 31, 2022 9:27:06 PM
Subject: RE: Phone stats

Hi Ashish,

Thank you for the phones report,
Can you use our company colors which can be found in the PP attached theme?
Thank you!

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129832250%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=At9Wnk3VMBy1JGQ29JK8ZDsI4zX2wp9EBNgAyg6ev8w%3D&reserved=0>
eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129832250%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=At9Wnk3VMBy1JGQ29JK8ZDsI4zX2wp9EBNgAyg6ev8w%3D&reserved=0> * Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1Vb5rpdaq7uKgtYHEQf0NkzGQPhdAJRZU1h0RTd5e8s%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=apVdeui%2FfPSG17l30UA%2FLlI7CeYen5EelOlH3gJJsa4%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=z9dAAkTCIoqVrKf7QpeoRkgF1QTaFVrUvo7tNiDvY04%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=e86WxIOJlD3r2U0FceKWbt9W4ix%2Fq5oz29avfLXVKRw%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=BfDIFuNTX8B2p3ZvSJsPhzMvsmMy8qcREdL2f5ee9QU%3D&reserved=0>

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 26, 2022 3:01 PM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Hamed Rahnama (HARH) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Phone stats

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Sara,

Sure, will coordinate with Josephine.

Regards,
Ashish Dabral

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "harh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 26, 2022 7:06:40 PM
Subject: RE: Phone stats

+Hamed

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=iFc2Nn138rK%2BuGjT%2BNyLTZDb9BSj8cInTFss72N4ZVo%3D&reserved=0>
eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=iFc2Nn138rK%2BuGjT%2BNyLTZDb9BSj8cInTFss72N4ZVo%3D&reserved=0> * Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1Vb5rpdaq7uKgtYHEQf0NkzGQPhdAJRZU1h0RTd5e8s%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=apVdeui%2FfPSG17l30UA%2FLlI7CeYen5EelOlH3gJJsa4%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=z9dAAkTCIoqVrKf7QpeoRkgF1QTaFVrUvo7tNiDvY04%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=e86WxIOJlD3r2U0FceKWbt9W4ix%2Fq5oz29avfLXVKRw%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=BfDIFuNTX8B2p3ZvSJsPhzMvsmMy8qcREdL2f5ee9QU%3D&reserved=0>

From: Sara Aknooni (SRAK)
Sent: Wednesday, January 26, 2022 2:36 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: Phone stats

Hi Ashish, Josephine,

As you received, we will have a meting on Monday to plan a regular report on all Support applications.
Prior to the meeting, please schedule a call and compare your results on the following metrics and bring to Monday session:

  *   Trend of calls from last 6 month break down in Accepted, Missed and Abandoned
  *   Call stats break down in Countries and Languages in Dec. Jan
  *   Call stats break down in Agents, Accepted, Missed, Abandoned in Dec, Jan
  *   Call stats break down in Agents, Duration

Thank you in advance!

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=iFc2Nn138rK%2BuGjT%2BNyLTZDb9BSj8cInTFss72N4ZVo%3D&reserved=0>
eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=iFc2Nn138rK%2BuGjT%2BNyLTZDb9BSj8cInTFss72N4ZVo%3D&reserved=0> * Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=1Vb5rpdaq7uKgtYHEQf0NkzGQPhdAJRZU1h0RTd5e8s%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=apVdeui%2FfPSG17l30UA%2FLlI7CeYen5EelOlH3gJJsa4%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=z9dAAkTCIoqVrKf7QpeoRkgF1QTaFVrUvo7tNiDvY04%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=e86WxIOJlD3r2U0FceKWbt9W4ix%2Fq5oz29avfLXVKRw%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Csrak%40eposaudio.com%7Cc3ab7258bab342d6b93e08d9e55169e5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637792960129988479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=BfDIFuNTX8B2p3ZvSJsPhzMvsmMy8qcREdL2f5ee9QU%3D&reserved=0>