Subject: Tech Support Candidate - Tanuj Saini
From: Tanuj Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Feb 2022 01:11:27 -0500

| | Tech Support Test

Name | Tanuj Saini
E-mail | [email-masked]
Phone Number | (91) 9412197066
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 44 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | 20 march 2021 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will try to check whether internet is working on that computer or not. I will try to access the website by another network or computer to check website is up then i will try to clear the cache of the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth of the speaker and the phone
Check for the bluetooth visibility is set to show to all
Set the speaker in pairing mode
Scan for the bluetooth devices on phone
Once the speaker is shown up please select the speaker and connect to it

What according to you makes you a good candidate for customer service or technical support job? | I am having a good experience of 1.2 years in technical support job. I am working in HCL Technologies.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |