Subject: Daily performance summary for LiveSalesman team for Jan 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Feb 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 49 | 1 | 50
Khaled Sufian | 0 | 0 | 61 | 5 | 66
Ali hazzaa | 0 | 5 | 35 | 7 | 47
Malek Hosan | 1 | 13 | 13 | 1 | 28
Issam Tantori | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 5 | 0 | 0 | 5
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 32 | 2 | 34
Doaa Almutawa | 0 | 0 | 62 | 9 | 71
Javed Aslam | 0 | 0 | 8 | 0 | 8
Mohiuddin Lsm | 0 | 0 | 28 | 3 | 31
Naji Shabanh | 0 | 0 | 42 | 6 | 48
Jok Kuol | 0 | 0 | 0 | 0 | 0
Grand Total | 1 | 23 | 330 | 34 | 388

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 85
| Delivery Related | (blank) | 1
| | Damage during delivery | 6
| | Day of Delivery - Status | 32
| | Delayed Delivery (Furniture) | 17
| | Delivery Status | 57
| | Missing items\parts | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 4
| | Refund for Other reason | 2
| | Refunds after Return | 7
| | Return Request Initiation | 2
Customer Services Total | | | 219
Mattress Related | Pre-Sales | Other PreSales | 1
| | Question about Free Trial | 1
Mattress Related Total | | | 2
No Answer Total | | | 11
No Answer | No Answer | No Answer | 11
PreSales | Other Enquiry | Offers | 24
| | Payment Methods | 2
| | Store Availability | 2
| | Store Location | 5
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| | Return Policy | 2
| Product Related | Product Specification | 22
PreSales Total | | | 61
Grand Total | | | 293

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 2 | 0 | 0 | 1 | 1 | 0 | 4
Grand Total | 2 | 0 | 0 | 1 | 1 | 2 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 5 | 15 | 16 | 13 | 32 | 38 | 119
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 11 | 11
Mohiuddin Lsm | 5 | 6 | 2 | 3 | 2 | 11 | 29
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 2 | 4
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 14 | 5 | 3 | 4 | 4 | 10 | 40
Malek Hosan | 6 | 0 | 2 | 3 | 1 | 7 | 19
Shaha alsubaie | 0 | 0 | 0 | 0 | 1 | 3 | 4
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 5 | 5
! Hassan Saeed | 2 | 9 | 0 | 0 | 0 | 6 | 17
Khaled Sufian | 6 | 0 | 0 | 0 | 0 | 1 | 7
Ali hazzaa | 12 | 6 | 0 | 6 | 7 | 9 | 40
Doaa Almutawa | 12 | 0 | 1 | 1 | 0 | 5 | 19
Ali Ibraheem | 6 | 0 | 2 | 1 | 2 | 2 | 13
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Rayan Suliman | 5 | 4 | 2 | 0 | 1 | 0 | 12
Asma Alotaibi | 2 | 0 | 0 | 2 | 1 | 0 | 5
Grand Total | 75 | 45 | 28 | 33 | 54 | 111 | 346

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 3 | 0 | 1 | 3 | 6 | 13
Hasan Nour | 15 | 10 | 5 | 4 | 2 | 18 | 54
Shaha alsubaie | 0 | 0 | 0 | 0 | 1 | 1 | 2
Malek Hosan | 14 | 0 | 0 | 0 | 1 | 7 | 22
Ali hazzaa | 1 | 1 | 0 | 3 | 0 | 1 | 6
Syed Ataullah | 1 | 0 | 2 | 0 | 1 | 1 | 5
! Hassan Saeed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdulilah Alorefaj | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 33 | 15 | 8 | 9 | 8 | 34 | 107

Please feel free to reach out for any further clarifications.