Subject: Daily performance summary for LiveSalesman team for Jan 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Feb 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 50 | 0 | 0 | 55
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 4 | 0 | 3 | 0 | 0 | 7
Issam Tantori | 0 | 2 | 23 | 0 | 3 | 28
Ankit Kumar | 0 | 14 | 43 | 0 | 6 | 63
Aws Adra | 0 | 5 | 33 | 0 | 1 | 39
Amir Aziz | 3 | 0 | 0 | 16 | 0 | 19
Mohammed Ali | 7 | 2 | 4 | 0 | 9 | 22
Syed Ataullah | 13 | 0 | 0 | 0 | 0 | 13
Abu Sufian | 0 | 1 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 2 | 39 | 0 | 0 | 41
Waseem Ahemad . Khan | 0 | 5 | 62 | 0 | 0 | 67
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 27 | 36 | 257 | 16 | 21 | 357

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 67
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 23
| | Missing items\parts | 1
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 4
| | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 4
| | Refunds after Return | 3
| | System errors | 1
Customer Services Total | | | 117
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 4
No Answer Total | | | 28
No Answer | No Answer | No Answer | 24
PreSales | (blank) | (blank) | 4
| Other Enquiry | (blank) | 4
| | Payment Methods | 1
| | Store Location | 1
| | Website/App Issues | 2
| Policy Related | Delivery Time | 4
| Product Related | Combo | 1
| | Pricing | 4
| | Product Specification | 84
PreSales Total | | | 105
Grand Total | | | 251

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 4 | 1 | 4 | 8 | 1 | 22
Malek Hosan | 5 | 3 | 1 | 15 | 1 | 1 | 26
Mohammed Ali | 6 | 2 | 2 | 1 | 5 | 1 | 17
Jok Kuol | 5 | 1 | 5 | 1 | 1 | 0 | 13
Amir Aziz | 1 | 1 | 0 | 0 | 2 | 0 | 4
Syed Ataullah | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 29 | 11 | 9 | 21 | 17 | 3 | 90

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 6 | 6
Ankit Kumar | 12 | 2 | 1 | 2 | 1 | 29 | 47
Abu Sufian | 3 | 4 | 4 | 6 | 4 | 19 | 40
Waseem Ahemad . Khan | 9 | 3 | 1 | 2 | 4 | 10 | 29
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 5 | 5
Jok Kuol | 4 | 1 | 0 | 4 | 1 | 8 | 18
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 1 | 1 | 0 | 16 | 24
Raghwendra Pratap Singh | 2 | 0 | 0 | 0 | 1 | 4 | 7
Alhamzi Mohammed | 2 | 1 | 2 | 2 | 6 | 5 | 18
Aws Adra | 4 | 0 | 0 | 0 | 0 | 1 | 5
Issam Tantori | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 46 | 11 | 9 | 17 | 17 | 103 | 203

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohammed Ali | 2 | 0 | 0 | 2 | 1 | 11 | 16
Ankit Kumar | 4 | 0 | 0 | 0 | 2 | 3 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 5 | 19 | 24
Jok Kuol | 2 | 1 | 0 | 0 | 2 | 10 | 15
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 2 | 3
Raghwendra Pratap Singh | 1 | 2 | 1 | 1 | 0 | 1 | 6
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Aws Adra | 9 | 0 | 0 | 1 | 1 | 0 | 11
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Issam Tantori | 3 | 1 | 2 | 0 | 0 | 0 | 6
Grand Total | 21 | 4 | 3 | 6 | 12 | 51 | 97

Please feel free to reach out for any further clarifications.