Subject: Jayway Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 31 Jan 2022 06:36:51 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R6MIYWU4J (Shagufa ): Chat was handled pretty well and as per process guidelines. 

Chat ID: R6NJO0RP3K ( Harsh ): Chat was handled well however chat was incomplete and the customer left the chat without providing the lead generation details. 

Chat ID: R6OJ228PYH ( Harsh ): The customer came to chat again as she wanted cb. 

Chat ID: R6RJTSYHSK (Harsh ): The chat was closed because Harry had lost internet connection . Please make sure your internet connection is stable as many a times this issue has been observed at your end. 

Regards 
Amit