Subject: Tech Support Candidate - Nishant Singh
From: Nishant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Jan 2022 01:21:26 -0500

| | Tech Support Test

Name | Nishant Singh
E-mail | [email-masked]
Phone Number | (91) 9560371417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tughlakabad Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DIN (Adobe) | Technical support consultant | | 38k
Previous Employer 1 | Teleperformance | Lead technical support associate | Feb 2021 | 24K
Previous Employer 2 | Swaraj Infratech | Site Engineer | October 2019 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I come across this situation. I will first check for internet connectivity. I will then try a different browser and then I will try clearing cache and cookies. I will check if the webiste has been restricted and then I will try disabling firewall. My last step will be to check for hosts file.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Please opens the apps screen and select settings. Look for connections in settings and click on bluetooth. Now enable bluetooth and let the bluetooth scan for available devices. Your bluetooth speaker will be listed under available devices. Please click on it and pressthe power button on your bluetooth speaker, so that it can pair. Now you're good to play any song.
What according to you makes you a good candidate for customer service or technical support job? | I am a good canidate for technical support job because I have extensive customer service and management experience. I have a postive attitude and I am a good listener that helps me to deal with customers and resolve their problem with a smile on their faces.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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