Subject: Tech Support Candidate - Nishant Kumar
From: Nishant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Jan 2022 00:57:29 -0500

| | Tech Support Test

Name | Nishant Kumar
E-mail | [email-masked]
Phone Number | (834004) 9097372591
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pos solution pvt Ltd | Customer support engineer | Continue | 25000
Previous Employer 1 | Vedika Creadit capital ltd | IT executive | 2019 | 22500
Previous Employer 2 | Ensure services support pvt ltd | Customer support engineer | 2018 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozila if you can open another site, skip down to the problem only happen with certain websites or if you can’t open another site continue the next step. Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site if you face same problem then go to next step. Click on the menu button to open the menu panel, Click History and select Clear Recent History next step is Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job? | According to me Technical support make me a good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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