Subject: Tech Support Candidate - Abhishek Soni
From: Abhishek Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Jan 2022 00:12:01 -0500

| | Tech Support Test

Name | Abhishek Soni
E-mail | [email-masked]
Phone Number | (92353) 87019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. CSA | Working | 16000
Previous Employer 1 | Ienerzier | CSA | 24/05/2007 | 12500
Previous Employer 2 | Vito locks | TSo | 11/11/2006 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check connectivity, if it's OK, I will clear history.
Still getting error I will search error code. With the help of Google try to resolve that.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth on speaker and phone, search speaker name on phone click on connect
What according to you makes you a good candidate for customer service or technical support job? | I have good experience in same
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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