Subject: Daily performance summary for LiveSalesman team for Jan 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Jan 2022 09:05:15 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 52 | 3 | 55
Mohiuddin Lsm | 0 | 0 | 42 | 1 | 43
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 39 | 8 | 47
Malek Hosan | 0 | 0 | 6 | 0 | 6
Hasan Nour | 0 | 16 | 0 | 0 | 16
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 11 | 0 | 0 | 11
Ali Ibraheem | 0 | 0 | 45 | 5 | 50
Doaa Almutawa | 0 | 0 | 68 | 14 | 82
Naji Shabanh | 0 | 0 | 41 | 9 | 50
Rayan Suliman | 0 | 0 | 48 | 7 | 55
! Hassan Saeed | 0 | 0 | 4 | 2 | 6
Grand Total | 0 | 27 | 345 | 49 | 421

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 90
| Delivery Related | (blank) | 14
| | Damage during delivery | 3
| | Day of Delivery - Status | 53
| | Delayed Delivery (Furniture) | 24
| | Delayed Delivery (HH) | 1
| | Delivery Status | 51
| | Missing items\parts | 2
| | Partial Delivery | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 9
| | Cancelation | 8
| | Product issue | 3
| | Refund for Other reason | 1
| | Refunds after Return | 8
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 278
No Answer | No Answer | No Answer | 15
No Answer Total | | | 15
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 2
| | Offers | 24
| | Payment Methods | 5
| | Store Availability | 2
| | Store Location | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 3
| | Delivery Time | 3
| | Return Policy | 2
| Product Related | (blank) | 2
| | Product Specification | 31
PreSales Total | | | 79
Grand Total | | | 372

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Malek Hosan | 2 | 0 | 0 | 1 | 1 | 0 | 4
Grand Total | 2 | 0 | 0 | 1 | 1 | 4 | 8

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 11 | 11
Hasan Nour | 9 | 23 | 17 | 9 | 29 | 37 | 124
Mohiuddin Lsm | 5 | 5 | 4 | 2 | 2 | 11 | 29
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 3 | 5
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 13 | 1 | 2 | 4 | 4 | 9 | 33
Malek Hosan | 0 | 0 | 4 | 1 | 1 | 9 | 15
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ebrahim Qasem | 0 | 0 | 0 | 0 | 1 | 4 | 5
! Hassan Saeed | 9 | 3 | 0 | 0 | 0 | 6 | 18
Khaled Sufian | 4 | 0 | 0 | 0 | 0 | 1 | 5
Ali hazzaa | 9 | 4 | 1 | 7 | 4 | 10 | 35
Doaa Almutawa | 14 | 2 | 0 | 1 | 0 | 3 | 20
Ali Ibraheem | 9 | 1 | 1 | 2 | 1 | 2 | 16
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Rayan Suliman | 7 | 4 | 0 | 1 | 2 | 0 | 14
Asma Alotaibi | 1 | 0 | 2 | 1 | 1 | 0 | 5
Grand Total | 80 | 43 | 31 | 28 | 48 | 110 | 340

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 2 | 1 | 0 | 3 | 6 | 13
Hasan Nour | 20 | 7 | 2 | 5 | 4 | 14 | 52
Shaha alsubaie | 0 | 0 | 0 | 1 | 0 | 1 | 2
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 4 | 5
Ali hazzaa | 7 | 0 | 0 | 2 | 0 | 1 | 10
Syed Ataullah | 11 | 1 | 1 | 0 | 1 | 1 | 15
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 39 | 12 | 4 | 8 | 9 | 27 | 99

Please feel free to reach out for any further clarifications.