Subject: Daily performance summary for LiveSalesman team for Jan 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 31 Jan 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 1 | 27 | 0 | 0 | 28
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 3 | 5 | 21 | 0 | 6 | 35
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 5 | 5 | 33 | 0 | 0 | 43
Abu Sufian | 0 | 3 | 52 | 0 | 0 | 55
Alhamzi Mohammed | 0 | 1 | 34 | 0 | 0 | 35
Issam Tantori | 0 | 3 | 19 | 0 | 0 | 22
Waseem Ahemad . Khan | 0 | 2 | 31 | 0 | 0 | 33
Aws Adra | 0 | 0 | 26 | 0 | 2 | 28
Amir Aziz | 0 | 0 | 0 | 10 | 0 | 10
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 20 | 243 | 10 | 8 | 294

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 31
| Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (HH) | 5
| | Delivery Status | 13
| | Partial Delivery | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 3
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 72
No Answer | No Answer | No Answer | 45
No Answer Total | | | 45
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 4
| | Payment Methods | 1
| | Store Availability | 10
| Policy Related | Delivery Cost | 2
| | Delivery Time | 4
| Product Related | (blank) | 1
| | Combo | 2
| | Pricing | 2
| | Product Specification | 71
PreSales Total | | | 98
Grand Total | | | 215

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 5 | 3 | 8 | 1 | 1 | 21
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 8 | 1 | 3 | 13 | 1 | 1 | 27
Mohammed Ali | 4 | 2 | 2 | 1 | 6 | 0 | 15
Jok Kuol | 6 | 3 | 4 | 1 | 1 | 0 | 15
Amir Aziz | 1 | 0 | 0 | 1 | 1 | 0 | 3
Grand Total | 22 | 11 | 12 | 24 | 10 | 4 | 83

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 6 | 6
Ankit Kumar | 0 | 2 | 1 | 0 | 1 | 29 | 33
Abu Sufian | 2 | 5 | 4 | 6 | 4 | 18 | 39
Waseem Ahemad . Khan | 6 | 0 | 1 | 3 | 3 | 11 | 24
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 5 | 5
Jok Kuol | 5 | 1 | 0 | 5 | 2 | 8 | 21
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 0 | 1 | 0 | 16 | 22
Raghwendra Pratap Singh | 2 | 0 | 0 | 0 | 2 | 3 | 7
Alhamzi Mohammed | 3 | 2 | 2 | 1 | 6 | 5 | 19
Issam Tantori | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 24 | 11 | 8 | 16 | 18 | 101 | 178

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohammed Ali | 0 | 0 | 0 | 2 | 1 | 12 | 15
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 3 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 4 | 1 | 19 | 24
Jok Kuol | 4 | 0 | 0 | 0 | 2 | 6 | 12
Raghwendra Pratap Singh | 3 | 2 | 2 | 0 | 1 | 2 | 10
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 2 | 3
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Aws Adra | 6 | 1 | 0 | 1 | 1 | 0 | 9
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Issam Tantori | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 4 | 3 | 9 | 7 | 49 | 85

Please feel free to reach out for any further clarifications.