Subject: Assigned to Group - Re: Les Mills Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 30 Jan 2022 14:59:08 +0000

Hi  A new ticket has been assigned to your group "Level 1 (Livesalesman)". Please follow the link below to view the ticket.  Re: Les Mills Virtual Hi All,

My apologies, this came in late Friday night and I assumed this was LMI however it was the very last Fitbox player deployed by us many years again.

Narissa I will forward your initial request to Fitbox support now opposed to Les Mills.

For future reference Narissa, the contact details for Fitbox Support is displayed on the LED screen on the physical Fitbox player (green box) .

Regards

Paul

Paul Smith
Director (Vic)
AV Media Systems (VIC)
M:0410 587 544
D: 613 8521 7192
[email-masked]
(Sent from iPhone)
________________________________
From: Les Mills International <[email-masked]>
Sent: Sunday, January 30, 2022 3:12:55 AM
To: Paul Smith <[email-masked]>
Cc: [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: Re: Re: Les Mills Virtual

Hi everyone,
​
Paul, we'd like to keep you on for a moment longer since you may be able to provide clarity around this issue as it looks to be with the Fit Box service, and not our Les Mills Virtual App. Can you please confirm that you are using the Les Mills Virtual App, because it looks as if the issue is with the Fit Box service, not our App.
​
We've checked the back end, and it shows that there was an account created to support the App, but no follow through with that, so perhaps Nerissa would be better suited to follow up with Fit Box.
​
Please advise, thanks!

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5186

On Sun, 30 Jan at 2:40 AM , Paul Smith <[email-masked]> wrote:
Pritish please liaise direct with the site, I don't need to be in this email chain.

Thank you

Paul Smith
Director (Vic)
AV Media Systems (VIC)
M:0410 587 544
D: 613 8521 7192
[email-masked]
(Sent from iPhone)
________________________________
From: Les Mills International <[email-masked]>
Sent: Saturday, January 29, 2022 11:58:40 PM
To: Paul Smith <[email-masked]>
Cc: [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: Re: Re: Les Mills Virtual

Hi Paul,
​
Thank you for your reply.
​
Allow us to check this further and get back to you.
​
Thank you for your patience and understanding.
​
Kind Regards,
Pritish

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5186

On Sat, 29 Jan at 10:12 AM , Groote Tastelife <[email-masked]> wrote:
Sorry, location is Groote Eylandt

Kind Regards

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTUxNjk4NDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Gbj1d72Sk0ZiKgzlQ4M_Mhb_ZfobWMopezM3uk8BoFM]<http://www.compass-group.com.au/>

compass-group.com.au<http://www.compass-group.com.au/>
Nerissa Peach
Tastelife Coordinator
Compass Group Australia
Groote Eylandt, Alyangula, NT, 0885
m 0484 668 603

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTUxNjk4NDIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.u9b42sjWHd2DIe-0PMamKoUNgaIm9gplChcLblK8IpQ]<https://www.instagram.com/tastelifelivelife/?hl=en>
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTUxNjk4NDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.SPwCM0D2evtJpcu7zgoqfZiTvht3MBEB6kQ5npqLxsQ]<https://www.tastelifelivelife.com/taking-first-step-change-tl>

I acknowledge the traditional owners of country throughout Australia and recognise their connection to land, water and community. I pay my respects to all Aboriginal and Torres Strait Islander peoples throughout Australia; and to their Elders past, present and future.
Please consider the environment before printing this e-mail, this e-mail and any files transmitted with it may contain privileged and confidential information intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient of this message, you are hereby notified that use, dissemination, distribution, or reproduction of this message is prohibited. If you have received this message in error, please notify the local office of Compass Group Australia immediately email [email-masked]<mailto:[email-masked]>

From: Les Mills International <[email-masked]>
Sent: Saturday, 29 January 2022 12:37 AM
To: [email-masked]
Cc: Groote Tastelife <[email-masked]>; [email-masked]
Subject: [Ext] Re: Re: Les Mills Virtual

CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.

Hello,
​
Can you please send us a screen shot or photo of the error message? It sounds like your settings for On Demand need to be updated. You have two options for this; the first would be to change the scheduled blocks for On Demand on your timetable, or you can opt into Always On Demand so that any blank space on the timetable can be used for On Demand.
​
Turn On Always On Demand:
Always On Demand allows for On Demand classes to play any time there is not a class scheduled. To turn this on, open your App and unlock the padlock in the upper righthand side > Settings > Device Settings > Scroll to "Always On Demand" and toggle it to be green (On).

Can you also let us know which location this is for?
​
Thanks!
Julie

Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5186<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5186&data=04%7C01%7Cgroote.tastelife%40compass-group.com.au%7Cbc8255d30f214d7ee2c408d9e26fe58d%7Ccd62b7dd4b4844bd90e7e143a22c8ead%7C0%7C0%7C637789792505765977%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=lKV3nenXzgJrx9hjXocaNiHJfhFFIFGeZ27MP4u5Y14%3D&reserved=0>

5186:859387
5186:859387

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5189