Subject: Daily performance summary for LiveSalesman team for Jan 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 30 Jan 2022 09:05:24 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 36 | 5 | 41
Mohiuddin Lsm | 0 | 0 | 60 | 0 | 60
Jok Kuol | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 6 | 0 | 0 | 6
Ali hazzaa | 0 | 12 | 19 | 2 | 33
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 1 | 53 | 1 | 55
Ali Ibraheem | 0 | 0 | 65 | 4 | 69
Rayan Suliman | 0 | 0 | 69 | 7 | 76
Grand Total | 0 | 19 | 302 | 19 | 340

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 41
| Delivery Related | (blank) | 15
| | Day of Delivery - Status | 53
| | Delayed Delivery (Furniture) | 10
| | Delayed Delivery (HH) | 4
| | Delivery Status | 25
| | Partial Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 6
| | Cancelation | 6
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 1
Customer Services Total | | | 171
No Answer | No Answer | No Answer | 68
No Answer Total | | | 68
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 2
| | Offers | 8
| | Payment Methods | 2
| | Store Availability | 3
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 3
| | Delivery Time | 5
| | Return Policy | 2
| Product Related | (blank) | 3
| | Product Specification | 52
PreSales Total | | | 84
Grand Total | | | 323

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
Malek Hosan | 0 | 0 | 1 | 0 | 1 | 0 | 2
Grand Total | 0 | 0 | 1 | 0 | 1 | 4 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 20 | 20 | 9 | 19 | 19 | 36 | 123
Javed Aslam | 1 | 0 | 0 | 0 | 1 | 9 | 11
Mohiuddin Lsm | 8 | 4 | 3 | 2 | 2 | 10 | 29
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 3 | 5
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 6 | 3 | 1 | 4 | 4 | 10 | 28
Malek Hosan | 0 | 2 | 2 | 1 | 1 | 8 | 14
Shaha alsubaie | 0 | 0 | 0 | 0 | 1 | 3 | 4
Ebrahim Qasem | 0 | 0 | 0 | 0 | 1 | 6 | 7
! Hassan Saeed | 15 | 0 | 0 | 0 | 1 | 5 | 21
Khaled Sufian | 5 | 1 | 0 | 0 | 0 | 1 | 7
Ali hazzaa | 7 | 0 | 5 | 5 | 4 | 9 | 30
Doaa Almutawa | 1 | 1 | 0 | 1 | 0 | 3 | 6
Ali Ibraheem | 3 | 1 | 0 | 2 | 0 | 1 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Rayan Suliman | 10 | 2 | 0 | 1 | 1 | 0 | 14
Asma Alotaibi | 1 | 0 | 3 | 1 | 0 | 0 | 5
Grand Total | 77 | 34 | 23 | 36 | 38 | 105 | 313

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 3 | 0 | 1 | 0 | 3 | 4 | 11
Hasan Nour | 15 | 4 | 0 | 6 | 4 | 13 | 42
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 4 | 5
Ali hazzaa | 8 | 0 | 1 | 2 | 0 | 1 | 12
Syed Ataullah | 0 | 2 | 0 | 1 | 1 | 1 | 5
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohiuddin Lsm | 3 | 3 | 0 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 9 | 2 | 9 | 9 | 26 | 85

Please feel free to reach out for any further clarifications.