Subject: Daily performance summary for LiveSalesman team for Jan 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 30 Jan 2022 09:01:14 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 1 | 61 | 0 | 8 | 70
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 6 | 1 | 38 | 0 | 0 | 45
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 5 | 1 | 8 | 0 | 0 | 14
Alhamzi Mohammed | 0 | 2 | 62 | 0 | 0 | 64
Issam Tantori | 0 | 1 | 3 | 0 | 0 | 4
Waseem Ahemad . Khan | 0 | 4 | 84 | 0 | 0 | 88
Aws Adra | 0 | 0 | 3 | 0 | 9 | 12
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 10 | 259 | 0 | 17 | 298

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 86
| Delivery Related | Day of Delivery - Status | 3
| | Delivery Status | 15
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 1
| | System errors | 1
Customer Services Total | | | 112
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Store Availability | 21
| Policy Related | Delivery Time | 2
| Product Related | Product Specification | 3
PreSales Total | | | 26
Grand Total | | | 144

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 3 | 9 | 0 | 1 | 18
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 5 | 1 | 8 | 8 | 2 | 0 | 24
Mohammed Ali | 6 | 2 | 1 | 3 | 3 | 0 | 15
Jok Kuol | 5 | 5 | 0 | 1 | 1 | 0 | 12
Amir Aziz | 1 | 0 | 0 | 2 | 0 | 0 | 3
Grand Total | 21 | 9 | 12 | 23 | 6 | 3 | 74

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 6 | 6
Ankit Kumar | 3 | 1 | 0 | 1 | 0 | 29 | 34
Abu Sufian | 5 | 4 | 4 | 5 | 4 | 19 | 41
Waseem Ahemad . Khan | 8 | 1 | 2 | 1 | 4 | 11 | 27
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 5 | 5
Jok Kuol | 3 | 0 | 0 | 6 | 0 | 8 | 17
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 1 | 16 | 19
Raghwendra Pratap Singh | 2 | 0 | 0 | 0 | 4 | 2 | 8
Alhamzi Mohammed | 3 | 2 | 2 | 1 | 8 | 3 | 19
Grand Total | 24 | 9 | 8 | 15 | 21 | 99 | 176

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohammed Ali | 0 | 0 | 1 | 1 | 1 | 12 | 15
Ankit Kumar | 1 | 0 | 0 | 2 | 0 | 3 | 6
Murtaza Kutiyanawala | 0 | 0 | 0 | 4 | 1 | 19 | 24
Jok Kuol | 2 | 0 | 0 | 0 | 3 | 7 | 12
Raghwendra Pratap Singh | 4 | 2 | 1 | 0 | 0 | 3 | 10
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 1 | 0 | 2
Aws Adra | 4 | 1 | 0 | 2 | 0 | 0 | 7
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Issam Tantori | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 13 | 3 | 4 | 10 | 6 | 49 | 85

Please feel free to reach out for any further clarifications.