Subject: Chat Audit Doha
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Shagufa Anam <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 29 Jan 2022 05:57:02 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha: 

Chat ID: R6MGKTX2Y5 (Shagufa): Chat was handled pretty well and as per the process 

Chat ID: R6LGILS6KZ ( Harsh ): Chat was handled well however customer left the chat before providing the lead generation details. 

Chat ID: R62FKA5OK9 ( Jason ): Chat was handled well however need to make sure there are no typo errors and need to ask the duration for which customer needs to rent car initially on the chat. 

Chat ID: R6CDAYJND6 ( Harsh ): Customer left the chat without any response/query. 

Chat ID: R6AD2SUTXC (Harsh): Customer left the chat without any response/query. 

Chat ID: R62DNBLOUF ( Shagufa ): Whenever customer asks/advised about any specific model/type of car advise : Like all other rental companies, we cannot guarantee a specific car, model or feature. We rent out cars by category such as Economy, Cedar, Luxury or SUV etc. What car you get in that category is based on availability at local station at the time of rental. 

Regards, 
Amit 

Thanks and Regards, 

Amit