Subject: Daily performance summary for LiveSalesman team for Jan 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Jan 2022 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 10 | 42 | 4 | 56
! Hassan Saeed | 0 | 0 | 36 | 15 | 51
Hasan Nour | 0 | 13 | 4 | 6 | 23
Amir Aziz | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 34 | 6 | 40
Javed Aslam | 0 | 0 | 9 | 2 | 11
Naji Shabanh | 0 | 0 | 32 | 6 | 38
Rayan Suliman | 0 | 0 | 64 | 8 | 72
Khaled Sufian | 0 | 0 | 3 | 0 | 3
Grand Total | 0 | 23 | 224 | 47 | 294

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 41
| Delivery Related | (blank) | 17
| | Day of Delivery - Status | 34
| | Delayed Delivery (Furniture) | 14
| | Delivery Status | 28
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | (blank) | 4
| | Cancelation | 8
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 156
No Answer | No Answer | (blank) | 2
| | No Answer | 2
No Answer Total | | | 4
PreSales | Other Enquiry | (blank) | 6
| | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 1
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 3
| Product Related | (blank) | 1
| | Product Specification | 36
PreSales Total | | | 57
Grand Total | | | 217

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 2 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 1 | 1 | 0 | 0 | 2
Grand Total | 0 | 0 | 1 | 1 | 1 | 4 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 30 | 22 | 3 | 23 | 13 | 33 | 124
Javed Aslam | 1 | 0 | 0 | 0 | 1 | 9 | 11
Mohiuddin Lsm | 8 | 4 | 1 | 3 | 1 | 10 | 27
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 7 | 2 | 1 | 4 | 4 | 10 | 28
Malek Hosan | 0 | 3 | 0 | 1 | 1 | 8 | 13
Shaha alsubaie | 0 | 0 | 0 | 0 | 2 | 2 | 4
Ebrahim Qasem | 0 | 0 | 0 | 0 | 1 | 5 | 6
! Hassan Saeed | 15 | 0 | 0 | 0 | 1 | 5 | 21
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 6 | 1 | 5 | 4 | 5 | 8 | 29
Doaa Almutawa | 3 | 0 | 0 | 1 | 1 | 3 | 8
Ali Ibraheem | 0 | 1 | 0 | 2 | 0 | 1 | 4
Syed Ataullah | 0 | 0 | 0 | 0 | 4 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Rayan Suliman | 10 | 0 | 0 | 2 | 0 | 0 | 12
Asma Alotaibi | 0 | 2 | 1 | 1 | 0 | 0 | 4
Grand Total | 80 | 35 | 11 | 41 | 35 | 96 | 298

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 5 | 1 | 0 | 2 | 1 | 3 | 12
Hasan Nour | 16 | 7 | 4 | 2 | 5 | 11 | 45
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 4 | 5
Syed Ataullah | 1 | 2 | 2 | 1 | 0 | 1 | 7
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 3 | 2 | 0 | 0 | 5
Mohiuddin Lsm | 7 | 0 | 0 | 0 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 10 | 9 | 7 | 7 | 22 | 85

Please feel free to reach out for any further clarifications.