Subject: Daily performance summary for LiveSalesman team for Jan 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Jan 2022 09:01:12 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 2 | 0 | 1 | 4
Raghwendra Pratap Singh | 0 | 0 | 79 | 0 | 10 | 89
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 3 | 0 | 0 | 7 | 0 | 10
Jok Kuol | 0 | 4 | 30 | 0 | 10 | 44
Alhamzi Mohammed | 0 | 4 | 56 | 0 | 0 | 60
Ankit Kumar | 0 | 1 | 4 | 0 | 3 | 8
Waseem Ahemad . Khan | 0 | 6 | 59 | 0 | 0 | 65
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 4 | 15 | 230 | 7 | 24 | 280

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 65
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 9
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 84
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 2
| | Promo Code | 1
| | Store Availability | 13
| | Store Location | 2
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 11
PreSales Total | | | 32
Grand Total | | | 117

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 4 | 0 | 9 | 0 | 1 | 23
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 2 | 3 | 11 | 3 | 1 | 0 | 20
Mohammed Ali | 2 | 2 | 1 | 5 | 1 | 0 | 11
Jok Kuol | 2 | 4 | 1 | 1 | 0 | 0 | 8
Amir Aziz | 1 | 0 | 0 | 2 | 0 | 0 | 3
Grand Total | 16 | 13 | 13 | 20 | 2 | 3 | 67

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 6 | 6
Ankit Kumar | 3 | 1 | 0 | 1 | 1 | 29 | 35
Abu Sufian | 6 | 7 | 5 | 4 | 4 | 17 | 43
Waseem Ahemad . Khan | 5 | 1 | 2 | 2 | 5 | 10 | 25
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 5 | 5
Jok Kuol | 5 | 0 | 1 | 5 | 1 | 8 | 20
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 17 | 20
Raghwendra Pratap Singh | 1 | 0 | 0 | 1 | 3 | 3 | 8
Alhamzi Mohammed | 3 | 3 | 0 | 1 | 8 | 3 | 18
Grand Total | 24 | 12 | 9 | 15 | 22 | 98 | 180

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 3 | 6
Mohammed Ali | 0 | 0 | 3 | 0 | 0 | 11 | 14
Murtaza Kutiyanawala | 0 | 0 | 0 | 5 | 0 | 20 | 25
Ankit Kumar | 3 | 0 | 0 | 1 | 0 | 2 | 6
Jok Kuol | 3 | 0 | 0 | 0 | 3 | 11 | 17
Raghwendra Pratap Singh | 5 | 2 | 0 | 0 | 0 | 5 | 12
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Aws Adra | 1 | 0 | 1 | 1 | 0 | 0 | 3
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Issam Tantori | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 18 | 3 | 4 | 8 | 4 | 53 | 90

Please feel free to reach out for any further clarifications.