Subject: Tech Support Candidate - Ajeet Kumar
From: Ajeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Jan 2022 13:29:02 -0500

| | Tech Support Test

Name | Ajeet Kumar
E-mail | [email-masked]
Phone Number | (91) 7667710812
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Rajeev chowk
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vprotect india | Tech support Executive | Till | 21000
Previous Employer 1 | Online soft care | Tech support Executive | July 2021 | 15000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all,i have to identify the error & after we can resolve that.As example internet isn't available in computer.If network issue resolve. Then again I try to open a website.If again I get error then again I have to identify the error. It can also happen due to spelling mistakes then again I resolve this & again search website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Turn on Bluetooth of your Bluetooth speaker and turn it on wait to get the searching mode after that turn your Bluetooth of your mobile phone and click on search device  after that you get the name of the list in near by device in the list you select the device you want to connect.  It will ask to pair click on pair then your device is ready for play ▶️.

What according to you makes you a good candidate for customer service or technical support job?

I have the patience to listen very carefully to the customer or client issue and after that I will try resolve the issue without wasting my time as well client time.
With proper knowledge and proper resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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