Subject: Re: Abandon Call Report - 27/1/2022
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, abhishek kumar <[email-masked]>
Date: Fri, 28 Jan 2022 01:14:17 -0700 (MST)

Hi All, 

PFB the abandoned call report for yesterday. 

Count of Call Type 	Call Type 		
Country 	abandoned 	missed 	Grand Total 
China 	5 	1 	6 
Germany 	1 		1 
India 	2 	1 	3 
Japan 	1 		1 
US 	1 		1 
Grand Total 	10 	2 	12 

Total Calls 	143 
Answered Calls 	94 
Missed Calls 	2 
Abandoned Calls 	45 
Short Abandon Calls 	0 
Voicemails 	2 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "abhishek kumar" <[email-masked]> 
Sent: Thursday, January 27, 2022 12:08:50 PM 
Subject: Abandon Call Report - 26/1/2022 

Hi All, 

PFB the abandoned call report for yesterday. 

Call Type 	Country 	disconnected 	ivr 	waiting 	Grand Total 
abandoned 	Austria 		1 		1 
China 		10 	4 	14 
France 			3 	3 
Germany 		4 	1 	5 
Japan 			1 	1 
US 		4 	1 	5 
abandoned Total 		19 	10 	29 
missed 	Germany 	1 			1 
India 	2 			2 
US 	1 			1 
missed Total 	4 			4 
Grand Total 		4 	19 	10 	33 

Hi @Saurabh Sir, we have a lot of calls abandoned in IVR which we may need to look at. All these calls have a waiting duration of 00:00:00 which is not possible unless these are duplicate calls or something else. 

Actual abandon calls are 10. 

For the 4 missed calls it is canceled by the customer so no agent error. 

Regards, 
Pritish Nandi