Subject: Tech Support Candidate - Parveen Panwar
From: Parveen Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Jan 2022 00:30:12 -0500

| | Tech Support Test

Name | Parveen Panwar
E-mail | [email-masked]
Phone Number | (1275) 8053303073
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ciel hr services pvt ltd | It engineer | Present | 20k
Previous Employer 1 | Trenchant infosoft pvt ltd | Desktop support engineer | 31 July 2019 | 12k
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear all history,cookies and cached data.
2. Add that site to trusted sites.
3. Release and renew Ip also flush dns.
4. Reset and restart browser.
5. Restart switch/modem/router
6. Firewall and antivirous disabling can also solve issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on speaker
2. Turn mobile Bluetooth on and search for available Bluetooth devices.
3. Pair with speaker Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Communication with user and solution within SLA
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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