Subject: Daily performance summary for LiveSalesman team for Jan 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Jan 2022 09:05:34 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 4 | 36 | 8 | 48
! Hassan Saeed | 0 | 0 | 40 | 3 | 43
Hasan Nour | 0 | 7 | 3 | 7 | 17
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulaziz Albishr | 0 | 2 | 20 | 2 | 24
Javed Aslam | 0 | 11 | 10 | 0 | 21
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 0 | 0 | 32 | 6 | 38
Ali Ibraheem | 0 | 0 | 34 | 0 | 34
Doaa Almutawa | 0 | 0 | 72 | 10 | 82
Rayan Suliman | 0 | 0 | 61 | 6 | 67
Grand Total | 0 | 26 | 309 | 42 | 377

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 14
| | Damage during delivery | 5
| | Day of Delivery - Status | 45
| | Delayed Delivery (Furniture) | 16
| | Delivery Status | 74
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 6
| Product Complaint | (blank) | 3
| | Complaint within Warranty | 9
| Refunds and Cancelations | (blank) | 3
| | Cancelation | 9
| | Product issue | 1
| | Refund for Other reason | 1
| | Refunds after Return | 6
| | Return Request Initiation | 1
| | System errors | 2
Customer Services Total | | | 199
No Answer | (blank) | (blank) | 4
| No Answer | No Answer | 20
No Answer Total | | | 24
PreSales | Other Enquiry | (blank) | 6
| | Offers | 29
| | Payment Methods | 2
| | Promo Code | 2
| | Store Availability | 2
| | Store Location | 5
| Policy Related | Delivery Time | 3
| | Return Policy | 3
| Product Related | Product Specification | 23
PreSales Total | | | 75
Grand Total | | | 298

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 3 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Grand Total | 0 | 1 | 0 | 1 | 4 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 29 | 11 | 5 | 29 | 6 | 34 | 114
Javed Aslam | 0 | 0 | 0 | 0 | 2 | 8 | 10
Mohiuddin Lsm | 10 | 4 | 1 | 3 | 2 | 9 | 29
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 5 | 1 | 3 | 3 | 2 | 9 | 23
Malek Hosan | 2 | 1 | 1 | 1 | 0 | 9 | 14
Shaha alsubaie | 0 | 0 | 0 | 0 | 2 | 2 | 4
Ebrahim Qasem | 0 | 0 | 0 | 0 | 1 | 4 | 5
! Hassan Saeed | 3 | 0 | 0 | 0 | 1 | 5 | 9
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali hazzaa | 4 | 5 | 2 | 5 | 4 | 8 | 28
Doaa Almutawa | 11 | 0 | 1 | 0 | 2 | 2 | 16
Ali Ibraheem | 1 | 0 | 0 | 2 | 1 | 0 | 4
Syed Ataullah | 0 | 0 | 0 | 1 | 3 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Rayan Suliman | 8 | 0 | 0 | 1 | 0 | 0 | 9
Asma Alotaibi | 0 | 3 | 0 | 1 | 0 | 0 | 4
Abdulaziz Albishr | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 76 | 25 | 13 | 47 | 26 | 92 | 279

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 7 | 1 | 0 | 5 | 0 | 4 | 17
Hasan Nour | 12 | 2 | 7 | 0 | 6 | 11 | 38
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 1 | 1 | 0 | 4 | 6
Syed Ataullah | 4 | 0 | 2 | 1 | 0 | 1 | 8
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 2 | 2 | 0 | 1 | 0 | 5
Mohiuddin Lsm | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 28 | 5 | 12 | 7 | 7 | 23 | 82

Please feel free to reach out for any further clarifications.