Subject: Daily performance summary for LiveSalesman team for Jan 27th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 Jan 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 27th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 0 | 4 | 0 | 7 | 19
Raghwendra Pratap Singh | 0 | 1 | 52 | 0 | 14 | 67
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 4 | 10 | 0 | 1 | 17
Mohammed Ali | 6 | 0 | 10 | 0 | 0 | 16
Abu Sufian | 0 | 9 | 51 | 0 | 0 | 60
Ankit Kumar | 0 | 7 | 29 | 0 | 0 | 36
Aws Adra | 0 | 0 | 1 | 0 | 4 | 5
Issam Tantori | 0 | 0 | 1 | 0 | 4 | 5
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 16 | 21 | 158 | 6 | 31 | 232

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 36
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refunds after Return | 1
Customer Services Total | | | 55
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | (blank) | 2
| | Store Availability | 2
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 73
PreSales Total | | | 80
Grand Total | | | 136

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 4 | 1 | 8 | 0 | 1 | 22
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 2 | 8 | 8 | 1 | 1 | 0 | 20
Mohammed Ali | 5 | 1 | 0 | 5 | 1 | 0 | 12
Jok Kuol | 5 | 0 | 1 | 1 | 0 | 0 | 7
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 0 | 2
Grand Total | 20 | 13 | 10 | 17 | 2 | 3 | 65

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ankit Kumar | 6 | 1 | 0 | 2 | 1 | 31 | 41
Abu Sufian | 13 | 5 | 2 | 4 | 4 | 18 | 46
Waseem Ahemad . Khan | 0 | 2 | 0 | 3 | 4 | 10 | 19
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 3 | 4
Jok Kuol | 4 | 0 | 3 | 3 | 1 | 9 | 20
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 1 | 0 | 0 | 15 | 18
Raghwendra Pratap Singh | 1 | 0 | 0 | 1 | 4 | 4 | 10
Alhamzi Mohammed | 3 | 2 | 0 | 3 | 5 | 3 | 16
Grand Total | 28 | 11 | 6 | 16 | 20 | 100 | 181

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 2 | 7
Mohammed Ali | 0 | 1 | 2 | 0 | 0 | 10 | 13
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 3 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 5 | 0 | 19 | 24
Jok Kuol | 0 | 0 | 0 | 2 | 2 | 10 | 14
Raghwendra Pratap Singh | 8 | 1 | 0 | 0 | 0 | 5 | 14
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1 | 0 | 2
Aws Adra | 3 | 0 | 1 | 1 | 0 | 0 | 5
Alhamzi Mohammed | 0 | 1 | 1 | 0 | 0 | 0 | 2
Issam Tantori | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 4 | 4 | 10 | 3 | 50 | 89

Please feel free to reach out for any further clarifications.