Subject: Daily performance summary for LiveSalesman team for Jan 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Jan 2022 09:05:33 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 6 | 14 | 0 | 20
Mohiuddin Lsm | 0 | 12 | 49 | 6 | 67
Khaled Sufian | 0 | 0 | 20 | 2 | 22
Hasan Nour | 0 | 8 | 0 | 19 | 27
Malek Hosan | 2 | 0 | 20 | 1 | 23
Aws Adra | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulaziz Albishr | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 6 | 0 | 0 | 6
Issam Tantori | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanazi | 0 | 0 | 7 | 0 | 7
Ali Ibraheem | 0 | 0 | 32 | 1 | 33
Asma Alotaibi | 0 | 0 | 51 | 0 | 51
Doaa Almutawa | 0 | 0 | 52 | 1 | 53
Naji Shabanh | 0 | 0 | 28 | 6 | 34
Rayan Suliman | 0 | 0 | 67 | 6 | 73
Grand Total | 2 | 33 | 340 | 42 | 417

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 55
| Delivery Related | (blank) | 25
| | Damage during delivery | 1
| | Day of Delivery - Status | 24
| | Delivery Status | 53
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 6
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 11
| | Product issue | 2
| | Refund for Other reason | 1
| | Refunds after Return | 4
| | Return item not received | 2
| | Return Request Initiation | 5
Customer Services Total | | | 199
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
| | No Answer | 69
No Answer Total | | | 71
PreSales | Other Enquiry | Offers | 30
| | Payment Methods | 3
| | Store Availability | 3
| | Store Location | 4
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | (blank) | 4
| | Product Specification | 39
PreSales Total | | | 90
Grand Total | | | 360

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 3 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Grand Total | 0 | 1 | 0 | 1 | 4 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 30 | 5 | 5 | 23 | 5 | 27 | 95
Javed Aslam | 1 | 0 | 0 | 0 | 2 | 8 | 11
Mohiuddin Lsm | 7 | 3 | 2 | 3 | 3 | 8 | 26
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 1 | 1
Naji Shabanh | 6 | 2 | 3 | 4 | 2 | 9 | 26
Malek Hosan | 4 | 0 | 1 | 1 | 0 | 9 | 15
Shaha alsubaie | 0 | 0 | 0 | 0 | 1 | 3 | 4
Ali hazzaa | 2 | 6 | 2 | 4 | 4 | 8 | 26
Ebrahim Qasem | 0 | 0 | 0 | 0 | 3 | 2 | 5
! Hassan Saeed | 0 | 1 | 0 | 1 | 1 | 5 | 8
Khaled Sufian | 4 | 1 | 0 | 0 | 0 | 1 | 6
Doaa Almutawa | 4 | 0 | 1 | 0 | 2 | 1 | 8
Ali Ibraheem | 1 | 0 | 2 | 2 | 1 | 0 | 6
Syed Ataullah | 0 | 0 | 0 | 2 | 2 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Rayan Suliman | 7 | 1 | 3 | 3 | 0 | 0 | 14
Asma Alotaibi | 2 | 1 | 0 | 1 | 0 | 0 | 4
Grand Total | 68 | 20 | 19 | 45 | 26 | 82 | 260

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 1 | 0 | 0 | 4 | 0 | 3 | 8
Hasan Nour | 16 | 4 | 4 | 2 | 8 | 10 | 44
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 1 | 1 | 0 | 4 | 6
Syed Ataullah | 5 | 2 | 0 | 1 | 0 | 1 | 9
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 3 | 1 | 1 | 0 | 0 | 5
! Hassan Saeed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 28 | 9 | 6 | 9 | 8 | 21 | 81

Please feel free to reach out for any further clarifications.