Subject: Daily performance summary for LiveSalesman team for Jan 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 Jan 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for Jan 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 8 | 2 | 13 | 0 | 1 | 24
Raghwendra Pratap Singh | 0 | 1 | 40 | 0 | 3 | 44
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 10 | 0 | 0 | 0 | 0 | 10
Aws Adra | 0 | 0 | 0 | 0 | 4 | 4
Abu Sufian | 0 | 5 | 24 | 0 | 0 | 29
Alhamzi Mohammed | 0 | 5 | 50 | 0 | 0 | 55
Ankit Kumar | 0 | 0 | 6 | 0 | 2 | 8
Jok Kuol | 0 | 0 | 18 | 0 | 0 | 18
Mohammed Ali | 0 | 0 | 6 | 0 | 4 | 10
Amir Aziz | 0 | 0 | 0 | 10 | 0 | 10
Abdulaziz Albishr | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Issam Tantori | 0 | 0 | 0 | 0 | 8 | 8
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 13 | 157 | 10 | 22 | 220

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 2
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 16
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 2
Customer Services Total | | | 32
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 4
| | Offers | 1
| | Payment Methods | 1
| | Store Availability | 8
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 2
| Product Related | (blank) | 2
| | Pricing | 3
| | Product Specification | 37
PreSales Total | | | 61
Grand Total | | | 97

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 8 | 1 | 0 | 1 | 16
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 2 | 2
Malek Hosan | 5 | 12 | 2 | 1 | 1 | 0 | 21
Mohammed Ali | 2 | 1 | 0 | 5 | 1 | 0 | 9
Jok Kuol | 4 | 1 | 0 | 1 | 0 | 0 | 6
Amir Aziz | 0 | 0 | 1 | 1 | 0 | 0 | 2
Grand Total | 17 | 14 | 11 | 9 | 2 | 3 | 56

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 7 | 7
Ankit Kumar | 2 | 0 | 0 | 2 | 2 | 30 | 36
Abu Sufian | 14 | 4 | 2 | 3 | 4 | 20 | 47
Waseem Ahemad . Khan | 2 | 2 | 1 | 4 | 3 | 11 | 23
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 3 | 4
Jok Kuol | 0 | 1 | 3 | 3 | 1 | 9 | 17
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 1 | 0 | 1 | 14 | 19
Raghwendra Pratap Singh | 0 | 0 | 0 | 1 | 5 | 3 | 9
Alhamzi Mohammed | 5 | 1 | 0 | 6 | 3 | 3 | 18
Grand Total | 24 | 10 | 7 | 19 | 20 | 100 | 180

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Ali | 1 | 6 | 0 | 0 | 0 | 11 | 18
Ankit Kumar | 0 | 0 | 1 | 0 | 0 | 3 | 4
Murtaza Kutiyanawala | 0 | 0 | 4 | 1 | 0 | 19 | 24
Jok Kuol | 0 | 0 | 0 | 3 | 2 | 9 | 14
Raghwendra Pratap Singh | 1 | 1 | 0 | 1 | 1 | 4 | 8
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 2 | 0 | 3
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Aws Adra | 6 | 0 | 0 | 0 | 0 | 0 | 6
Issam Tantori | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 12 | 9 | 5 | 6 | 5 | 49 | 86

Please feel free to reach out for any further clarifications.