Subject: Tech Support Candidate - Sanjay Sharma
From: Sanjay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 Jan 2022 22:06:42 -0500

| | Tech Support Test

Name | Sanjay Sharma
E-mail | [email-masked]
Phone Number | (+91) 8287920742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jc noida | System engineer | 14 jan 2022 | 20k
Previous Employer 1 | Genpact | Desktop support | 1 jan 2021 | 14k
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Reach out to concern IT person on floor via a ticket, mail and chat support
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the device pair that device with it and configured with driver update.
What according to you makes you a good candidate for customer service or technical support job? | Good comm. And tech. Efforts
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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