Subject: New Reply Received - Inlog codes
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 26 Jan 2022 16:29:45 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Inlog codes  Ticket comment <div dir="auto">Dear Julie, </div>
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<div dir="auto">Thankyou so much for the help everything seems to be running fine now if we're undergoing some issues we'll let you know </div>
<div dir="auto">Yet again thanks for the help </div>
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<div class="MsoNormal" dir="auto"><span style="font-family: Poppins-Regular; font-size: 10.5pt">Kind regards</span></div>
<div class="MsoNormal" dir="auto"><span style="font-family: Poppins-Regular; font-size: 10.5pt">Jeremy</span></div>
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<div class="MsoNormal" dir="auto"><span style="font-family: Poppins-Regular; font-size: 10.5pt">Team Snap Fitness Rotterdam</span></div>
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<b style="height: auto"><span style="font-size: 10.5pt; font-family: Poppins-Regular">Email </span></b><span style="font-size: 10.5pt; font-family: Poppins-Regular"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
  <b>Phone </b><a href="tel:+31%2010%20341%2098%2081" rel="noreferrer">+31 10 341 98 81</a> </span><span style="font-size: 10.5pt; font-family: Helvetica, sans-serif"></span>
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<span style="font-size: 10.5pt; font-family: Poppins-Regular">Gedempte Zalmhaven 359, 3011 BT Rotterdam
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt; </div>
<div>Date: 1/25/22  4:02 PM  (GMT+01:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: Inlog codes </div>
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<div dir="ltr">Hello,</div>
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<div dir="ltr">Thanks for the questions. You cannot disable the Admin code, but there are ways around it for your members. Please see below:</div>
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<div dir="ltr">Turn On Always On Demand:</div>
<div dir="ltr">Always On Demand allows for On Demand classes to play any time there is not a class scheduled. To turn this on, open your App and unlock the padlock in the upper righthand side &gt; Settings &gt; Device Settings &gt; Scroll to "Always On Demand" and toggle it to be green (On). </div>
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<div dir="ltr">Turn On Screen Saver:</div>
<div dir="ltr">To answer your question about the blank screen before classes, and wanting the screen saver, please be sure that feature is turned on. Open your App and unlock the padlock in the upper righthand side &gt; Settings &gt; Device Settings &gt; Scroll to "Enable External Screen Saver" and toggle it to be green (On). </div>
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<div dir="ltr">Let us know your questions, thanks!</div>
<div dir="ltr">Julie</div>
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<br><br>Ticket: <a rel="noreferrer" href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5166">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5166</a>
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                            Wo, 26 Jan om 12:22 AM
                            <span class="separator">,  Snapfitness &lt;[email-masked]&gt;  schreef:
                            <div dir="auto">Dear Pritish,</div>
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<div dir="auto">I've managed to get everything in order with the codes thank you so much for the help.</div>
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<div dir="auto">We do have one tiny issue do you by any chance happen to know how to disable the admin code because when the members want to start a class it displays that we have to enter the admin code is there a chance to bypass this ?</div>
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<div dir="auto">Before this the ipad was connected to the tv's and had a sort of screen saver but now the screen is just black untill you start the class </div>
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<div class="MsoNormal" dir="auto">Kind regards,</div>
<div class="MsoNormal" dir="auto">Jeremy </div>
<div class="MsoNormal" dir="auto"><span style="font-size: 10.5pt; font-family: Helvetica, sans-serif"></span></div>
<div class="MsoNormal" dir="auto"><span style="font-family: Poppins-Regular; font-size: 10.5pt">Team Snap Fitness Rotterdam</span></div>
<div class="MsoNormal" dir="auto"><span style="font-size: 10.5pt; font-family: Helvetica, sans-serif"></span></div>
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<b style="height: auto"><span style="font-size: 10.5pt; font-family: Poppins-Regular">Email </span></b><span style="font-size: 10.5pt; font-family: Poppins-Regular"><a rel="noreferrer" href="mailto:[email-masked]">[email-masked]</a>
  <b>Phone </b><a rel="noreferrer" href="tel:+31%2010%20341%2098%2081">+31 10 341 98 81</a> </span><span style="font-size: 10.5pt; font-family: Helvetica, sans-serif"></span>
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<span style="font-size: 10.5pt; font-family: Poppins-Regular">Gedempte Zalmhaven 359, 3011 BT Rotterdam
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt; </div>
<div>Date: 1/25/22  7:49 AM  (GMT+01:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: Inlog codes </div>
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<div dir="ltr">​Hi Danielle,<br><br>This is just a follow up.</div>
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<div dir="ltr">Did you get a chance to change the password and if the issue is resolved now?</div>
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<div dir="ltr">Kind Regards,<br>Pritish</div>
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<br>Ticket: <a rel="noreferrer" href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5166">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5166</a>
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                            Vr, 21 Jan om  6:28 PM
                            <span class="separator">,  Les Mills International &lt;[email-masked]&gt;  schreef:
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<div dir="ltr">Hi Danielle,</div>
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<div dir="ltr">The user name for the club is <a rel="noreferrer" href="mailto:[email-masked],">[email-masked],</a> however, we do not know the password due to security reasons. However, you can reset the password for your virtual app following the steps below.  </div>
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<span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>Please </span><a rel="noreferrer" href="https://uk.lesmillsvirtual.com/virtual/login">click here</a><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'> to access the Virtual Scheduler login page and click 'Reset Password', as below.</span><br>
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<img class="fr-fic fr-dii" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjY1NTA4OTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.NhZ6QRQqtl8mFAJtjh8PbSk4WczYWlwNkqt_MPgGgoc"><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'><br></span>
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<div>You will then be taken to the page below to enter your username or the email associated with your account.</div>
<div>Click 'confirm'</div>
<div>An email will be sent to your registered email address with instructions on how to reset your password.</div>
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<b style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>IMPORTANT: once your new Scheduler password has been created please update the password on your Virtual iPads to maintain </b><font><strong>synchronization</strong></font><b style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'> with the Scheduler timetable by clicking on 'Login with my new password', as below:</b><br>
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<b style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'></b><div><img title="image" alt="image" data-id="36073852873" class="inline-image fr-fic fr-dii" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzM4NTI4NzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Ol9Y-QYRtyEpT-Ha8D1inamkQa41_pRSbWPJj2mE8ok"></div>
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<div><span dir="ltr" style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif'>Do let us know how it goes. </span></div>
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<div><span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' dir="ltr">Kind Regards,</span></div>
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<span style='font-family: "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif' dir="ltr">Pritish</span><br>
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<div dir="ltr">​<br><br>Ticket: <a rel="noreferrer" href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5166">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5166</a>
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                            Op
                            Do, 20 Jan om 11:47 PM
                            <span class="separator">,  Snapfitness &lt;[email-masked]&gt;  schreef:
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Poppins;mso-fareast-language:EN-US">Goedemorgen, </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Poppins;mso-fareast-language:EN-US">Bedankt voor de mail. met onderstaande uitleg komen wij er nog steeds niet </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Poppins;mso-fareast-language:EN-US">Wij weten niet wat de USERNME en PASSWORD is van Snap Fitness Rotterdam. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Poppins;mso-fareast-language:EN-US">Graag vernemen wij welke stappen wij moeten lopen. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Poppins;mso-fareast-language:EN-US">Vriendelijke groet,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;font-family:Poppins;mso-fareast-language:EN-US">Danielle </span></div>
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