Subject: RE: Phone stats
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>
Date: Wed, 26 Jan 2022 14:08:06 +0000

Thank you!

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
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From: Ashish Dabral <[email-masked]>
Sent: Wednesday, January 26, 2022 3:01 PM
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Hamed Rahnama (HARH) <[email-masked]>
Subject: Re: Phone stats

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Hello Sara,

Sure, will coordinate with Josephine.

Regards,
Ashish Dabral

________________________________
From: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>, "harh" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 26, 2022 7:06:40 PM
Subject: RE: Phone stats

+Hamed

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7C8048239e953144900fd508d9e0d43e40%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637788024491463334%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=YenWF3H0BjvplAHSFH%2BLr0YRAoaOK1tm9Ud5fTt8yz0%3D&reserved=0>
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From: Sara Aknooni (SRAK)
Sent: Wednesday, January 26, 2022 2:36 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: Phone stats

Hi Ashish, Josephine,

As you received, we will have a meting on Monday to plan a regular report on all Support applications.
Prior to the meeting, please schedule a call and compare your results on the following metrics and bring to Monday session:

  *   Trend of calls from last 6 month break down in Accepted, Missed and Abandoned
  *   Call stats break down in Countries and Languages in Dec. Jan
  *   Call stats break down in Agents, Accepted, Missed, Abandoned in Dec, Jan
  *   Call stats break down in Agents, Duration

Thank you in advance!

Best regards
Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7C8048239e953144900fd508d9e0d43e40%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637788024491463334%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=YenWF3H0BjvplAHSFH%2BLr0YRAoaOK1tm9Ud5fTt8yz0%3D&reserved=0>
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