Subject: Re: Phone stats
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, harh <[email-masked]>
Date: Wed, 26 Jan 2022 07:00:39 -0700 (MST)

Hello Sara, 

Sure, will coordinate with Josephine. 

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "harh" <[email-masked]> 
Sent: Wednesday, January 26, 2022 7:06:40 PM 
Subject: RE: Phone stats 

+Hamed 

	

Best regards 

Sara Aknooni (SRAK) 
Team Manager Global Support, Global Support& Service 
+45 4470 0124 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/ ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Sara Aknooni (SRAK) 
Sent: Wednesday, January 26, 2022 2:36 PM 
To: Ashish Dabral <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Subject: Phone stats 

Hi Ashish, Josephine, 

As you received, we will have a meting on Monday to plan a regular report on all Support applications. 

Prior to the meeting, please schedule a call and compare your results on the following metrics and bring to Monday session: 

    * Trend of calls from last 6 month break down in Accepted, Missed and Abandoned 
    * Call stats break down in Countries and Languages in Dec. Jan 
    * Call stats break down in Agents, Accepted, Missed, Abandoned in Dec, Jan 
    * Call stats break down in Agents, Duration 

Thank you in advance! 

	

Best regards 

Sara Aknooni (SRAK) 
Team Manager Global Support, Global Support& Service 
+45 4470 0124 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/ ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

[ https://www.facebook.com/eposenterprise ] [ https://twitter.com/eposaudio ] [ https://www.linkedin.com/company/eposaudio ] [ https://www.instagram.com/eposaudio/ ] [ https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA ]